Hi,
I am Monika Simon, experienced Elance freelancer. I've been using RingCentral as the virtual receptionist of a NY based cardiology team and happy to join your team and
- provide technical support 24/7 via skype live chat + email support (with outsourced help, since nobody lives 24/7)
- monitor, review and report on usage of the system
- setup call rules as directed, add new phone devices etc.
Possible that I misunderstood your 24/7 support request - can you, please, explain your expectations in details, especially turnaround time, response time and drop rate. Thank you.
Looking forward to your positive response,
Best regards,
Monika