Dear Sir / Mam,
I have read the job description & would like to mention that I have passed out my schooling from an English medium school. I am a graduate from Calcutta University. I chose call center as my career from the time I was pursuing graduation and I have been successful in my job for 15 years. I have been associated with international call centers only & worked in all highly English-speaking countries. As a call center executive, I have explored various verticals like inbound & outbound telemarketing ( B2C & B2B ), cold calling, appointment setting & customer support ( phone, email & chat ).
I have worked with renowned companies in the USA, UK, Canada & Australia providing virtual support that includes cold calling, email handling, chats/ticket support & customer service as a familiar role. I consider myself an ideal candidate for the profile because of my experience in similar roles, fluent English, excellent communication skills through all mediums, and availability as per the required working hours. I am detail-oriented, taking ownership of the job assigned ensuring desired outcomes. I am a seasoned professional, a multitasker, possess a great work ethic, and am always ready to be on any curveball.
I am a quick learner, tech-savvy & someone who possesses good knowledge in MS Office, G-Suite, CRMs, Shopify, etc.
Thanks & Regards,
Puja Agarwal