CUSTOMER SUPPORT / ORDER MANAGEMENT SPECIALIST - FULL TIME
$1500-3000 USD
Cancelado
Publicado hace casi 14 años
$1500-3000 USD
Pagado a la entrega
CUSTOMER SUPPORT / ORDER MANAGEMENT SPECIALIST
Company: [login to view URL]
Job Description: [login to view URL] is an online retailer of high-end specialty food products within the United States. We are looking for a full-time telephone based customer support and order management specialist for [login to view URL] at a work-from-home position. Overall, your responsibility is to make sure customers are happy and orders are being fulfilled properly. Specifically, your primary job responsibilities will involve:
• Answering the phone and taking phone orders from customers
• Contacting customers if an item is out of stock to determine a resolution
• Answering questions customers may have regarding our products and usage
• Addressing problems with orders and customer complaints
• Following up with customers after orders to determine their satisfaction with the order
• Using our fulfillment management system to manage the flow of orders through the fulfillment process. This involves:
o making sure our fulfillment partners are processed orders correctly
o running shipping reports for customers to receive shipment notifications
o submitting credit requests with our fulfillment partners if orders are fulfilled improperly or we are charged improperly
• Talking with our fulfillment partners to resolve issues regarding orders
• Updating and Adding products to our system for our website and our partner sites
• Addressing potential fraudulent orders and dealing with charge backs
• Additional support tasks as required.
Job Requirements / Required Skills:
• You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure.
• This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day.
• High speed internet must be available where you will work, with a minimum of 300 Megs upload speed and 1,500 megs download speed.
• You must be fluent with speaking, reading and writing English, as you will be doing this constantly.
• You need to be very comfortable surfing the web and using websites and ordering online.
• You need to have a basic understanding of Microsoft Word, Excel, Outlook and Access
• Job Hours: Monday – Friday, 9:00 am – 6:00 pm eastern United States time, 1 hour for lunch. Also between the first Saturday in November and the end of the year, you will also need to work from 10:00 am – 2:00 pm, every other Saturday.
Additional Skills That Would Be Great, But Not Necessary:
• Knowledge of the specialty food market, or a culinary background
• Basic HTML understanding. How to open a HTML page in Dreamweaver, update content, and upload it again.
• Online marketing background
Vacation / Holidays:
• 15 vacation days per year. You must provide two weeks’ notice for a vacation day, and four weeks notice for all vacation periods of 4 or more consecutive days. If you are sick you must provide notice prior to the start of the work day.
• We are also closed on the US holidays of Memorial Day, Independence Day, Thanksgiving Day, Labor Day, Christmas Day and New Years Day.
• No vacation days are allowed between November 1 through December 31, except for Thanksgiving Day and Christmas Day.
Compensation:
• Salary is expected from $1,500 - $2,000 per month depending on experience and qualifications. A year-end bonus is possible for candidates who are exceptional throughout the year.
• We will also pay for your high speed internet service.
Please email us your resume to apply.
have been a forex fund manager/branch manager and very knowledgeable in how a company works and the many functions it does including other people's duties.
right now I am a freelancer and had good virtual assistant experience (phone handling,invoices,CRM,inbound,outbound,follow ups and return calls,customer queries,complaints and questions.
so basically quite familiar withe many functions this job requires.
I will send my resume in a separate attachment for your perusal... looking forward to working with you.
Hi,
I have 7years experience in working for a UK based company. I have been handling inbound sales for various websites, Live chat support, email support, Order processing and other nonvoice processes. Im very much interested to work for this project and can assure 100% quality work. Send me the details and im ready to start immediately.
Thanks
Hi
SunTech Data Services: A Data Entry, Data Processing, Internet Marketing, Complaint Management,Process Improvement Company based in Delhi. Company mission is to provide quality, timely and value for money data services. Our goal is for our clients to be dependable on us for error – free processing with a committed turnaround time. We serve global clients, keeping in mind our clients data privacy needs.
We have a team of customer support specialist to work on your project. Please let us know how we could help you reduce costs.
Regards
Sunayana
i m ready to do the job. i am having three years experience. i am ready to work in your time. i will deliver the good result to you. Expecting replies from you i will deliver you the porfolio. i am already working for the online order site doing webdesigning works for the site
thank you
dhanasekar
I have 20 years customer service experience. Approx. 9 years in management (5 years inbound customer service). Through the years I have been provided the best training to provide excellent customer service. In addition, I have monitored hundreds of calls and provided feedback to subordinates. If you are interested I will be glad to provide resume. Please PM. Thank you. Dave Mansfield
we can provide you end to end solution for any kind of requirement either its a customer support or any kind of software services.
Regards,
eLapital Solutions
Hello, I can do the job for you. I am a nutrition graduate in a university here in the Philippines and have some culinary short courses attained. I have worked in a food service company as operations manager. I can easily differentiate variety of food stuff and other food products even the nutritional values from meat to fruits and vegetables. What is good and not good for the body. I also worked as virtual assistant in a home based call center and have finished 2 campaigns doing practically sales. I am very patient and can deal with people even the most rude character. I have my complete and necessary equipments to answer all queries and take orders that can meet your level of requirements perce. I can work full time as I am really scouting for a permanent job on-line in which I can do at the comfort of my home. I have a 24/7 internet connection with 2gb, Inno3d GF8800GT 512mb DDR3, 256bit Intel Core i3 530 2.93Ghz
Asrock H55-DE3
Seagate 250gb/Seagate 500gb. I have 2 landlines, a headset, mic and a noise free room where i work 12 hours a day.
you can email me at- nenette_mtsAtyahoodotcom or voice call at my skype with id: nenette_mts. Vacation is not a priority for me, what i enjoy most is working and earning, that is why i always put my best on whatever i do.
Thank you and your consideration on the said matter is highly appreciated. I'll be sending my resume on you PM. I'll be very lucky in working with you and start immediately.
With my deepest regards,
Hello,
My name is Judy Tillman and I work from home as a Home Remote Agent with Convergys. I have been working from home for approximately 2 years as a Customer Service Representative involving sales, customer service, processing orders, billing, and providing technical support. The current account I am working on with Convergys is Directv. Outside of this experience, in the past 10 years, I worked as a Customer Service Manager with Wal-Mart and Lowes. My experience involved proceeing orders on their store-to-site order management system. This is where I would fullfil orders, process them, and complete billing with credit cards, debit cards, gift cards, or a personal check. In addition, I also conducted other responsibilities with both companies. I would like to submit my bid for this work at home opportunity. I can provide my resume if needed or required. I look forward to a response regarding this wonderful opportnity.
Sincerely,
Judy Tillman
Worked on the following for one of biggest telecom companies in the world:-
Order Management
Resource Management
Supply Chain Management (Pricing & Negotiating)