Servicenowtrabajos

...Idiomas = = = = - Español: dominio profesional (obligatorio) - Inglés: capacidad de lectura de documentación técnica (obligatorio) Competencias técnicas = = = = - Experiencia previa en soporte informático, helpdesk o service desk. - Conocimientos básicos de Windows, Linux básico, herramientas ofimáticas y navegadores web. - Familiaridad con herramientas de ticketing (GLPI, JIRA Service Desk, ServiceNow, etc.). - Capacidad para seguir flujos de diagnóstico estructurados. Competencias personales = = = = - Excelente comunicación escrita. - Buena organización, atención al detalle y autonomía. - Fiabilidad en un entorno completamente remoto. Requisito de ubicación = = = = Solo ...

...ciclo de vida de servicios TI, implementación de ITIL, ServiceNow. Requisitos: - Experiencia: 5–8 años en soporte TI / gestión de servicios. - Habilidades: conocimiento en herramientas como ServiceNow, BMC Remedy, Cherwell, Ivanti, ManageEngine. - Puestos previos: Gerente de Mesa de Servicio, Coordinador de Soporte TI, Consultor ITSM. Modalidad: Remoto, por horas o por proyecto, con flexibilidad de horario. Contexto general: Somos una empresa de consultoría tecnológica en crecimiento que busca expertos capaces de integrarse a proyectos existentes y aportar experiencia práctica tanto en implementaciones como en capacitación. Preguntas adicionales para el freelancer: - Describe un proyecto donde hayas implementado pro...

...de un equipo donde se valora la iniciativa, la capacidad de análisis y el trabajo bien hecho. Nos movemos en entornos modernos, con tecnologías cloud, virtualización, automatización y metodologías ITIL. ¿Qué harás en tu día a día? - Prestar soporte técnico de nivel 1 y 2 a usuarios/as en entornos Windows 10/11 y macOS. - Gestionar incidencias, problemas y cambios utilizando herramientas como ServiceNow, Jira o Zendesk. - Administrar de forma básica sistemas Windows Server y dar soporte a Linux (CLI en Ubuntu/CentOS). - Diagnosticar y resolver fallos de hardware en portátiles, periféricos y equipos de usuario. - Coordinar reparaciones con fabricantes y gestionar RMAs. - Diagnosticar ...

...trabajando con herramientas punteras y procesos ITIL bien definidos. Queremos incorporar a una persona resolutiva, organizada y con vocación técnica, que disfrute aportando valor en entornos colaborativos y cambiantes. ¿Qué harás en tu día a día? - Dar soporte técnico a sistemas de media, playout y transcodificación. - Gestionar incidencias, cambios y peticiones a través de herramientas como ServiceNow, Jira o Zendesk. - Asegurar el correcto funcionamiento de entornos como EVS (IP Director, XTAccess, XSQuare, DDBB), transcodificadores (Flics, Bitmovin, Telestream), sistemas de edición (Avid, Adobe Premiere) y MAM. - Trabajar con herramientas de gráficos (VizRT), control de calidad (Baton) y fluj...

En serem estamos comprometidos con diversos proyectos y queremos contar con los mejores profesionales del sector. Actualmente, nos encontramos en la búsqueda de un Programador/a Servicenow con al menos 2 años de experiencia profesional. Requisitos: .- Experiencia en desarrollo con la herramienta Servicenow (ITSM, ITOM, DISCOVERY) .- Conocimiento de Javascript. .- Interesado por aprender y formarse con la plataforma! Fomentamos un ambiente de trabajo multicultural e inclusivo, no discriminamos por edad, género o creencias; así como ofrecemos igualdad de oportunidades a todo el personal. Desarrollamos nuestras actividades bajo los principios del cuidado del medioambiente, la sostenibilidad y la responsabilidad social corporativa; colaborando en p...

Buscamos especialistas IT de ServiceNow para un Proyecto extranjero . Ingles obligatorio. Basados en la Comunidad Valenciana, Espana.

Proyecto On Site, buscamos urgentemente un Consultor Servicenow / Report Developer. El objetivo en líneas generales es implementar un Cuadro de mando de indicadores y medición de SLAs sobre ServiceNow New York, para un gran cliente del sector banca, ubicado en Tres Cantos, Madrid, con incorporación inmediata y duración de 6-8 semanas. Para nuestra valoración en interno hay que indicar disponibilidad de fecha de incorporación, CV detallado y tarifas. Ajunto SLAs a medir.

Necesito para cliente de primer nivel en España. Con experiencia en: ITSM, ITBM, Event Mgnt, Discovery, GRC, RRHH ARQUITECTO: o Dominio completo de la arquitectura de software, metodología de todos sus módulos y su interacción. o Estándares y normas a aplicar en la construcción de software de la tecnología a su cargo. o Conocimiento en programación avanzados del lenguaje utilizado en la aplicación. o Manejo de herramientas para la gestión de requerimientos y ambientes de desarrollo y ejecutivos o Lecto-comprensión y elementos de redacción en inglés. o Conocimiento avanzado de comunicación entre aplicaciones: Javascript, SOA, Servicios Web (SOAP, REST), protocolos y lenguajes de comunicación o Conocimientos de Ingeniería del Software. o Práct...

Actualmente, nos encontramos en un proceso de búsqueda de nuevos perfiles freelance.<br /><br />Buscamos Consultores, Arquitectos, técnicos y desarrolladores con experiencia tanto a nivel técnico como funcional en soluciones ServiceNow.<br /><br />Tareas<br /><br />Consultoría, análisis y programación para proyecto a medida bajo plataforma ServiceNow.<br />Reunión con el cliente y toma de requisitos.

More details: What type of notifications do you need to send from ServiceNow to MS Teams? Incident updates How do you want the incident updates to be formatted in MS Teams? Simple text What specific information should be included in the incident updates? Incident ID and description

I’m launching a new ServiceNow consulting and implementation practice and need both a visual identity and an online presence built from the ground up. The overall look should feel modern and sleek—clean lines, crisp typography and an unmistakably professional tone that reassures enterprise-level clients while still feeling fresh. Scope of the site • Pages: a Home page, Services page and Contact page are essential, and I’d also like dedicated Partnership and Blog/News sections. If you have other smart page ideas that would strengthen lead generation or thought-leadership, I’m open to them. • Homepage focus: prominent service highlights that quickly explain our value proposition. A strong hero section is welcome if it supports the sleek aesthetic...

I need a reliable engineer who can jump straight into Both L1 and L2 Support tasks for my clients’ Ubuntu desktops and servers. You must be completely comfortable reading logs, fixing permissions, rescuing users who cannot log in, and keeping an eye on disk, service, and performance issues. This is a remote role, handled almost entirely through Slack chat and ticketing in both Jira and ServiceNow, so extensive experience with those two platforms is essential. Most days you will spend just 1–2 hours solving the queue, but consistency matters—we are planning on a long-term collaboration and I will route work to you whenever it lands. If you have worked with NinjaOne, CrowdStrike, JumpCloud, or Cloudflare, let me know; those tools occasionally appear in our environme...

I’m looking for quick help standing up five separate, free-for-development environments so I can start testing applications immediately. The scope is straightforward: • A SharePoint tenant • A ServiceNow developer instance • A Workday tenant • An SAP tenant or hub • A SAS Viya host For each environment I will need: – The live URL – Individual admin-level user name and password (no shared logins) – Clear instructions on how to pull or refresh access tokens / API keys Because this work feeds directly into my testing pipeline, detailed, step-by-step documentation is essential. Please capture every action you take—programs joined, forms filled out, configuration choices, limitations of the free tier, and any ren...

...experienced data analyst / ServiceNow expert to help transform CMDB data into actionable insights and predictive analytics. The CMDB currently receives data from three sources: • Network devices • Software applications • Servers / hardware assets ⸻ Scope of Work: 1. Data Consolidation & Preparation • Review and consolidate CMDB data • Clean and standardise datasets for analysis • Ensure data is usable for reporting and modelling 2. Predictive Analysis • Build simple predictive models to identify early warning signals such as: • Capacity issues • Performance degradation • Configuration drift 3. Dashboards / Reporting / Alerts • Create easy-to-use outputs for operations teams (e.g., dashboards, reports...

I got a new requierement that might be interesting for you guys. It is in the following location: 1570 East P Street Ext., Newton, NC 28658. The scope is this: • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Hands-on experience with Windows/Linux/Mac OS environments • Experience in ITSM Ticketing tools (ServiceNow, Remedy, Jira, etc.) • Experience with Autopilot and Intunes • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues, BSoD (Blue Screen of Death) • Teams & Outlook Troubleshooting • Excellent problem-solving and communication skills. • How to identify th...

...treatment whenever something goes wrong. Their day-to-day pain points fall into two buckets: • Software installation and configuration: from first-time deployments to tricky patching and plugin conflicts across Windows and macOS. • Connectivity hiccups—specifically frequent disconnections or an outright inability to join the network. I’ll route tickets to you through our help-desk portal (ServiceNow), and you will step in remotely via RDP, AnyDesk or VPN, diagnose, resolve, then document the fix in our knowledge base so the same issue never reaches the escalation queue twice. Clear, jargon-free status updates to the VIP are essential; I measure success by resolution time, user satisfaction scores and clean documentation. Deliverables 1. Same-day resolut...

I need an experienced ServiceNow developer to take our existing, fully-documented plugin and walk it through recertification for the two most recent ServiceNow releases. The app extends Incident Management and broader IT Service Management workflows, so every function touching those areas must run cleanly on the new builds. What’s waiting for you: • Complete prior certification package, test plans, and source code in Git • A live sandbox on each target release for smoke-testing • My quick turnaround on any clarifications you need Your job is to review the code, resolve any incompatibilities you uncover, update the documentation inline, and resubmit the finished build so it appears again in the ServiceNow Store. If minor Change Managemen...

I need a seasoned ServiceNow professional to configure the Change Management module so it fully reflects our ITIL-aligned processes. The focus is strictly on implementation via configuration—no custom code or external integrations at this stage. Here’s what the engagement will cover: • Tailor out-of-box workflows for standard, normal, and emergency changes • Build approval matrices and CAB schedules that trigger automatically • Configure risk calculator, change templates, blackout/maintenance windows, and the change calendar • Adjust forms, mandatory fields, business rules, notifications, and SLAs to fit our governance model • Supply concise documentation and a short knowledge-transfer session to enable ongoing in-house maintenance Acc...

I’m looking for an experienced ServiceNow developer to tackle a handful of related tasks on our existing instance. The immediate ipriorities are: • microsoft teams integration with servicenow

...Here's what you'd do: This client Enterprise Information Technology position involves leveraging ServiceNow to provide automated workflow process in support of aircraft in the field F-35, C-130, C-5, U-2, F-16 and F-22. The position will be working with a 9-person agile team to automated processes and provide functionality to both internal and external customers. Leverage ServiceNow to automate processes Design, develop, test, deploy, and maintain applications which support key Aeronautics Sustainment Organization Develop code which interacts with relational databases (SQLServer, Oracle) Preferred skills: - Familiar with data sources and import sets (JDBC and Integration Hub). - Familiar with ServiceNow Glide JavaScript Framework. - Able to communicate w...

ServiceNow Developer – Order Management (OM) Contract | Long-Term | Full Remote (India) Start Date: ASAP Language: Fluent English Experience: 6+ years (including 3+ years in Order Management) About the Role We are looking for an experienced ServiceNow Developer with strong expertise in Order Management (OM) to join our team on a long-term contract. This is a fully remote opportunity from India, offering the chance to work on cutting-edge ServiceNow implementations for global clients. Key Responsibilities Design, develop, and customize ServiceNow solutions with a focus on Order Management. Implement and optimize Service Catalogs, Workspaces, UI Builder, and Flow Designer. Integrate ServiceNow with third-party tools using scripted APIs and...

Title: Requirement for Freelance Cybersecurity Trainer (Onsite – Bangalore) Job Description: We are seeking a freelance trainer with expertise in Cybersecurity and ITSM tools to conduct offline training sessions at our Bangalore location. Key Training Areas: Zero Trust Security Architecture SSE Security (Zscaler) Network Security & Firewall Operations ServiceNow Administration (ITSM focus) Responsibilities: Deliver structured classroom training sessions Prepare training materials, use cases, and hands-on labs Provide practical exposure aligned with industry scenarios Evaluate participant understanding and provide guidance Eligibility Criteria: Minimum 4+ years of industry experience Strong expertise in the mentioned technologies Previous training experience ...

...implementations (Design to Go-Live & Support) Coordinate with offshore teams Handle FCCS, EPBCS, ARCS, Narrative Reporting issues Ensure data accuracy, performance tuning & governance Manage patch updates, UAT, and enhancements Skills Required Oracle EPM Cloud (FCCS, Planning, ARCS, Narrative Reporting) Essbase, Groovy, Data Integration (FDMEE/EDMCS) Smart View, Reporting, ERP integrations Tools: JIRA / ServiceNow, Opkey (preferred)...

...Here's what you'd do: This client Enterprise Information Technology position involves leveraging ServiceNow to provide automated workflow process in support of aircraft in the field F-35, C-130, C-5, U-2, F-16 and F-22. The position will be working with a 9-person agile team to automated processes and provide functionality to both internal and external customers. Leverage ServiceNow to automate processes Design, develop, test, deploy, and maintain applications which support key Aeronautics Sustainment Organization Develop code which interacts with relational databases (SQLServer, Oracle) Preferred skills: - Familiar with data sources and import sets (JDBC and Integration Hub). - Familiar with ServiceNow Glide JavaScript Framework. - Able to communicate w...

Ms teams is already integrated with servicenow. It is sending msg to teams when ever incident resolved. But its working for 1,2 users only. Need to fix tht it will be sent for all.

...essential—specifically hands-on experience in implementation, customisation and seamless integration. You will be expected to translate that expertise into clear, defensible tender-ready artefacts such as functional specs, process diagrams (BPMN or Visio), gap/fit analyses and a concise statement of work. While Dynamics 365 mastery sits at the core, familiarity with broader platforms like Salesforce or ServiceNow will help you spot upstream and downstream impacts—particularly valuable given our hybrid application landscape. A health or not-for-profit background is a welcome bonus; many of the stakeholders you will interview operate in that sector, so an understanding of their funding and compliance pressures will accelerate workshops. Deliverables • Stake...

...experienced Lead / Solution Architect with strong expertise in BMC Helix (ITSM & ITOM) and proven experience in migrating enterprise environments from ServiceNow to BMC Helix. This role requires a strategic thinker who can directly engage with customers, understand functional and technical requirements, and design comprehensive migration and integration solutions. Key Responsibilities Engage with client stakeholders to gather and understand functional and technical requirements. Analyze existing ServiceNow ITSM & ITOM implementations and assess migration feasibility. Create detailed Migration Mapping Documents / Playbooks for transitioning from ServiceNow to BMC Helix. Define solution architecture and ensure alignment with enterprise standards. Design ...

I am midway through a ServiceNow build and need an experienced developer to step in and finish the approval workflow piece. The current instance already has the core tables and catalog items in place; what’s missing is a well-structured flow that captures every approval step and triggers the right notifications. Here is exactly where I need your help: • Design or refactor the approval workflow in Flow Designer, incorporating automated notifications at each stage (submission, approval, rejection, escalation, completion). • Map the flow cleanly to the existing request records so that approvers see only the items that concern them. • Package your work in clean update sets and provide concise documentation so I can promote it through test and prod without surp...

Earn $30 per Successful Referral | Interview Support Referral Partnership Opportunity I provide professional interview preparation and support for candidates targeting US, Europe, and glo...unlimited earning potential Technologies Covered: • Software Development: React, Node.js, Java, Python, .NET, Full Stack • Cloud & DevOps: AWS, Azure, GCP, Docker, Kubernetes • Testing: Automation, Selenium, Cypress, Manual Testing • Data Roles: SQL, Data Engineering, Data Analyst, AI • Engineering: Controls Engineering , Automation, Embedded, Electrical • Enterprise Tools: SAP, Salesforce, ServiceNow, Oracle Why partner with me: • Transparent process • Fast payout after successful referral • Long-term partnership opportunity • No investmen...

I run a growing online academy that supports IT teams across the Middle East, and I’m seeking a part-time ServiceNow expert who genuinely enjoys teaching. Our students already use the platform at an intermediate level, so the focus is on sharpening their skills rather than starting from scratch. My top priority is someone who has actively mentored or trained others before. If you have delivered workshops, coached junior developers, or built internal enablement programs, that practical classroom confidence is exactly what I’m after. Hands-on ServiceNow experience remains essential, but the ability to explain concepts clearly and keep learners engaged is what will set you apart. The immediate curriculum centres on: • Service Portal Configuration • IT...

...should feel:  This is serious.  These people understand government.  Low risk.  Professional.  Mature. The feeling should be fundamentally conservative and calm — almost boring. 4) Logo Direction Style: Wordmark only — KYRP. No mascots. No symbols initially. No clichés such as maple leaves, gavels, domes, etc. Feel: Bold, confident, minimal, timeless. Reference direction: Stripe, Salesforce, ServiceNow. Not like Canva or trendy startups. 5) Color Strategy We want subtle inclusion of Canadian party colors while remaining neutral. Federal palette reference:  Liberal → red  Conservative → blue  NDP → orange  Green → green Usage:  Thin accent lines  Gradient options  Secondary highlights  Charts / UI indicators Primary base color sh...

I need an experienced enterprise architect to help me translate the TOGAF framework into a practical, working model for...ArchiMate or a comparable notation, showing how people, process, data and technology line up. • A clear gap analysis and prioritised roadmap that spells out quick wins, mid-term initiatives and any long-range structural shifts. • Governance guidance—roles, artefacts and cadence—for keeping the architecture alive once we adopt it, ideally dovetailing with ITIL practices and tools such as ServiceNow or a CMDB. I can collaborate closely, share existing documentation, and organise workshops with stakeholders as needed. If this sounds like the sort of architecture challenge you thrive on, let’s talk through your approach and prev...

User Story: Auto-Link Parent Incidents by Short Description As a ServiceNow Developer, I want to use a Business Rule to trigger a Subflow when a new incident is created, So that the system can automatically link the new incident to an existing one if they have the same Short Description. Acceptance Criteria (How to test it) Match Found: If I create "Printer on Floor 2 is broken" and that exact incident already exists, my new incident should automatically fill in the Parent Incident field. No Match Found: If I create a unique incident, the Parent Incident field should stay empty. Work Note: (Optional) Add a simple Work Note to the new incident saying: "Parent automatically assigned."

I need an experienced ServiceNow specialist to populate our Service Catalog with software items—specifically business-approved applications—and structure them so each app is visible under the correct department. The job is straightforward: take the list of approved applications I will provide, create or update the corresponding catalog items in our ServiceNow instance, and ensure every entry is tagged, categorized, and searchable by department. Key points I care about: • Only software applications are in scope; no hardware or services. • Each application must appear in the catalog once, with accurate descriptions, icons (when available), entitlement details, and department mapping. • The final result should let any employee browse or search...

...fully prepared—or, when needed, have a reliable proxy step in for me. My biggest priorities are: • Sharpening my troubleshooting flow so I can talk through common Windows, network, and hardware issues with confidence. • Polishing customer communication skills, especially de-escalation and clear ticket updates. • Demonstrating hands-on knowledge of leading help-desk platforms such as ServiceNow, Zendesk, or Freshdesk. Here’s what I’m looking for from you: 1. Targeted coaching sessions that break down likely technical questions and the best-practice answers interviewers expect. 2. Mock video interviews that replicate the real environment, followed by actionable feedback. 3. A discreet solution for interview proxy support on both li...

...Transformation – craft XSLT to shape payloads into the exact schema our partner systems expect. • Secure Delivery – automate encrypted file transfers using PGP over SFTP/SSH, including key-rotation and retry handling. The integrations touch HCM, Payroll, Benefits and Recruiting, yet the immediate priority is flawless EIB execution. All work is planned and tracked in an Agile flow (JIRA for stories, ServiceNow for change records). Access to sandbox, target mapping documents and sample payloads is already in place. Acceptance criteria: 1. Reports run without warnings and return the agreed data set. 2. XSLT produces validated XML that matches target XSDs. 3. Files transfer successfully through the encrypted channel and decrypt cleanly on the receiving side. ...

I need to turn a high-level approach for Risk Assessment in ServiceNow GRC/IRM into a clear, sprint-ready backlog. The focus is strictly on the Risk Management application—no Policy & Compliance or Audit work—covering how we identify, score, and monitor Operational and Compliance risks. You will take my current process diagrams and data model and translate them into user stories that fit the native Risk Assessment framework. Each story must include acceptance criteria and reference the exact tables, fields, and OOTB features you intend to use, flagging any required configuration (UI Policies, Business Rules, ACLs, PA indicators) so the dev team has zero ambiguity. Deliverables • A structured backlog (Excel or CSV) ready for import into the Agile module &bull...

I need to turn a high-level approach for Risk Assessment in ServiceNow GRC/IRM into a clear, sprint-ready backlog. The focus is strictly on the Risk Management application—no Policy & Compliance or Audit work—covering how we identify, score, and monitor Operational and Compliance risks. You will take my current process diagrams and data model and translate them into user stories that fit the native Risk Assessment framework. Each story must include acceptance criteria and reference the exact tables, fields, and OOTB features you intend to use, flagging any required configuration (UI Policies, Business Rules, ACLs, PA indicators) so the dev team has zero ambiguity. Deliverables • A structured backlog (Excel or CSV) ready for import into the Agile module &bull...

...keep a full set of tools, spare parts and imaging gear on each site, so you will not be expected to bring your own kit—just your know-how and a positive attitude. Because much of the troubleshooting touches switching and cabling, I’m specifically looking for someone who already holds the Cisco Certified Network Associate (CCNA) credential. Additionally, candidates should have experience with ServiceNow, Imaging Tools, configuring and networking Wi-Fi printers, configuring Microsoft 365 tools, and performing OS installations. Engagement is strictly freelance and paid by the day. Most call-outs are planned at least 48 hours ahead, but the occasional short-notice visit may pop up. Flexibility is essential to step in when our primary service engineer is unavailable ...

...savings. Targets Reduce manual effort involved in daily job monitoring activities Propose three automation ideas and implement at least one Current Manual Activities ADF: Monitoring critical pipeline failures and job status Apache Spark: Monitoring job execution status and runtime Power BI: Capturing report screenshots during peak hours every 2 hours and manually verifying report refresh status ServiceNow: Periodic manual checks for P1 and P2 incidents Automation Requirements ADF Pipelines Monitoring monitoring of critical and important ADF pipelines except Email.( Automation like I want to send msg to a teams channel ) notify team members or an MS Teams channel when pipelines succeed or fail except Email.( Automation like I want to send msg to a teams channel )

...- Strong proficiency in JavaScript with excellent debugging skills - Experience with Flutter for mobile app development - Node.js backend development expertise - React/Vue frontend development skills - Familiarity with ServiceNow platform (UIB builder and seismic events) - Solution-oriented approach with strong task management abilities - Ability to understand existing projects and maintain/enhance them - Experience with debugging complex issues in challenging platforms Project Details: - Work involves both building new features and maintaining existing systems - ServiceNow framework using UIB builder and seismic events - Requires strong debugging and problem-solving skills - Collaborative work environment Time Commitment: - 1-2 hours daily commitment required - Addition...

I am in need of ServiceNow training for development purposes. I have a specific list of modules and topics that I would like to cover during the training. My preferred training format is live online sessions. I know the ServiceNow concepts and its contents, for dedication in learning I want to practice online with someone with real work scenarios No timing issue with me, completely up to trainers convenience, if interested please contact.

Hello, I can help you create a concise, visually compelling ServiceNow ITSM deck that clearly communicates business value, not just technical features. I understand you’re looking for a broader, executive-level narrative—highlighting measurable impact, automation, efficiency gains, and before-and-after improvements that decision-makers can absorb quickly. My approach: • Executive storyline: context → problem → solution → outcomes • Business-focused messaging (efficiency, visibility, control) • Success stories, key metrics, and clear visuals • Clean, modern layouts with charts, icons, and infographics What you’ll get: • Fully editable PowerPoint with master slides • Consistent fonts, colors, and icon style • Slid...

...support processes- Support end users with Microsoft Office applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)- Use ServiceNow (or similar ITSM tools) for ticket management and documentation- Communicate clearly with users, providing regular updates on issue status and resolution- Follow ITIL-aligned processes and contribute to knowledge base documentation- Support IT service management activities in line with ISO 20000 standards Mandatory Requirements: Minimum 1 year of experience in an IT Service Desk / L1 Support role- Candidate must be either an EU national or a Polish citizen- Fluent in Polish and English (minimum B2 level)- Experience using ServiceNow or similar ticketing systems- Strong customer service mindset and communication skills- Ability to work ful...

I need a seasoned ServiceNow professional who has already worked hands-on with the Source-to-Pay (S2P) module to stand up a fully functioning Shopping Hub homepage in a Personal Developer Instance. The goal is to see the page live, walk through every configuration step, and understand exactly how supplier products and related data surface through widgets, tables, and flows. Scope You will build the Shopping Hub homepage end-to-end, populate it with sample supplier items, wire up the relevant S2P tables, and tune any widgets or Flow Designer logic required for a smooth purchasing experience. Once complete, you’ll walk me through the build in real time—explaining page layout, data sources, security settings, and troubleshooting tips. Environment Flexibility Either option...

...work: • Design a concise conversational flow in Oracle Digital Assistant using skills or channels that best fit our intranet and MS Teams. • Connect the assistant to our existing software catalogue and licence database so it can confirm entitlement before offering an installer link or silent-install script. • Incorporate step-by-step prompts, fallback explanations, and an option to open a ServiceNow ticket if the install fails. • Provide clear hand-off logic to a live IT technician when the bot detects blockers outside standard installation paths. • Deliver a test suite that proves the happy path, common errors (missing admin rights, outdated dependencies), and the escalation route all work. Acceptance criteria – A working ODA skill pack...

...not code; it’s a architecture picture accompanied by concise technical specifications that needs to both developers and leadership. The architecture planning must spotlight UiPath Maestro's Orchestratation layer, business processes layers, integration with custom GPT model,the Agents layer, classic RPA bots, all custom and any other integrations (internal or third-party i.e. SAP Joule studio, ServiceNow etc.) that will sit alongside them. Show how these elements interact under high load, where redundancy and failover live, and how we can expand capacity without major rework. If referencing Robots, database, or other UiPath components improves clarity, feel free to weave them in—but the core emphasis remains Maestro, Agents, and integrations. Deliverables: &bull...

I need a seasoned ServiceNow professional who has already worked hands-on with the Source-to-Pay (S2P) module to stand up a fully functioning Shopping Hub homepage in a Personal Developer Instance. The goal is to see the page live, walk through every configuration step, and understand exactly how supplier products and related data surface through widgets, tables, and flows. Scope You will build the Shopping Hub homepage end-to-end, populate it with sample supplier items, wire up the relevant S2P tables, and tune any widgets or Flow Designer logic required for a smooth purchasing experience. Once complete, you’ll walk me through the build in real time—explaining page layout, data sources, security settings, and troubleshooting tips. Environment Flexibility Either option...

I need a concise, visually-compelling PowerPoint that showcases our real-world ServiceNow ITSM experience. Rather than drilling into just Incident, Problem, or Change Management, I’m aiming for a broader narrative that speaks to the business value we’ve delivered on the platform. Content focus • Success stories that prove measurable impact • Before-and-after improvements and change initiatives, with an emphasis on Process Automation and Increased Efficiency • Key metrics, visuals, and talking points that decision-makers can absorb in minutes What I expect from you Craft the storyline, write crisp copy, and design a modern deck (PowerPoint) that aligns with typical corporate branding. Use charts, icons, and clean layouts that make the data pop and...

I need an instructor who can take seasoned ServiceNow users to the next level with HR Service Delivery. The sessions must be run live online so my team can ask questions and work through real-time labs while remaining at their desks. This is an advanced track, so plan to go well beyond out-of-the-box configuration—think deep dives into complex workflows, data models, security, and performance tuning. I expect plenty of hands-on practice, clear explanations of why each technique matters, and practical tips drawn from real-world projects. By the end of the engagement I will require: • A concise training plan mapping each online session to the corresponding HRSD capabilities we will cover • Slide decks or reference notes used during class • Access to any ...