Zendesk Jobs

I’m looking for upbeat, detail-oriented tele-callers who can become the front line of my customer support operation. Your core task will be to speak directly with existing and new customers, resolve their questions in real time, and finish every call by running a brief customer-satisfaction survey so I can capture actionable feedback. Most conversations revolve around: • Product-usage questions • Billing or payment clarifications • Basic technical troubleshooting You’ll log each interaction, tag common pain points, and record the survey responses in the CRM so I can track trends over time. Clear, polite English is essential; additional regional languages are a plus. Familiarity with any standard cloud dialer or VoIP platform, ticketing tools such as Zen...

I’m looking for a Canada-based representative who can handle inbound and outbound phone calls for my current projects. The work is straightforward customer support: answering questions, guiding users through our services, and making sure every caller leaves satisfied. Most conversations involve general product guidance and the occasional billing clarification, but no deep technical troubleshooting is required. You’ll receive access to our cloud phone system and CRM so you can track each interaction. After every call, I need a brief note logged so my team can see what was discussed and whether any follow-up is required. Friendly tone, clear English, and a calm approach under pressure are essential. When you apply, focus on your relevant experience—particularly roles wher...

I need a knowledgeable partner who can become the first line of communication for our prospects and existing clients. My role focuses on sales, so your task will be to handle every customer-facing touchpoint after the initial introduction, ensuring we live up to our promise of fast response, professional assistance, and reliable after-sales care. What you will look after • Respond to inquiries within two hours during agreed coverage times (email, phone, or chat). • Provide clear, accurate product or pricing information drawn from the templates and guidelines I supply. • Record each interaction in our shared tracker so I can follow up on warm leads. • Coordinate with me on quotations, delivery schedules, and any special requests that require sales approval. &bul...

I need a reliable freelancer to handle real-time customer chat inquiries for my business. The focus is courteous, professional conversation that resolves questions quickly and leaves every visitor feeling valued. Scope of work • Provide live chat support during agreed-upon hours. • Follow my existing knowledge-base articles and escalation paths. • Capture common questions and feedback so I can improve our FAQ. • Flag technical issues or urgent cases to the internal team immediately. Key details • Support channel: chat only—no phone calls or emails. • I currently use LiveChat but can switch to Intercom or Zendesk if you are more experienced with those platforms. • Clear written English and fast typing are essential. • Confidentiality of custom...

Türkçe hizmet veren çevrim-içi bahis platformum için deneyimli bir müşteri temsilcisine ihtiyacım var. Desteğin tamamı Türkçe yürütülecek ve ana kanal canlı sohbet olacak; telefon ya da e-posta desteği şimdilik gerekmiyor. Ne bekliyorum? • Günde en az 6 saat çevrim-içi olup LiveChat, Zendesk Chat, Crisp gibi araçlarla aynı anda birden çok konuşmayı yönetebilmeniz • Kayıt işlemleri, bonus koşulları, para yatırma / çekme ve teknik aksaklıklar konusunda gelen soruları hızlı, net ve profesyonel şekilde yanıtlamanız • Sık sorulan soruları dokümante ederek ekibe düzenli rapor sunmanız • Karmaşık vakalarda bilet açıp ilgili departmanlara aktarma...