Onecia C.

Ambitious Customer Care Associate with over 14 years of experience responding to customer inquiries with courtesy and professionalism. Skilled at accepting high volume of inquiries, researching information and explaining details. I have a cheerful attitude that creates friendly environment and allows callers to complete inquiries and minimize callbacks. I seek to challenge myself with any additional task given that will allow me to contribute my customer service skills while displaying professionalism. I have resolved customer inquiries, complaints and issues.Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. Maintained outstanding customer relationships by going the extra mile to assist with needs and resolve queries. Answered inbound calls to greet and assist customers with various needs and questions.Document detailed notes in CRM system to track customer interactions Navigated multiple systems to identify source of issue Responded to customer questions ,complaints and documented consumer communications.