Marivie Lipana Cabuhat
#377 San Jose Patag, Sta. Maria, Bulacan
Tel. No: [login to view URL]/ ([login to view URL]
Career Objective:
A person in a dynamically moving vehicle seeking highly motivated, goal oriented individual with excellent leadership qualities and extraordinary record of competency in delivering to the clients expectation and enthusiastic customer relations.
WORK EXPERIENCE:
March 21- Present Proview Global Inc.
HMS Specialist
¶ Encoding and maintaining data required for tracking and monitoring incentive- eligible awardees for the client’s HMS Incentive program.
¶ Generating periodic reports and formatting the output based on client specification or requirements.
¶ Interfacing with the client and their sun clients as necessary through telephone or email correspondence.
¶ Responding to calls and emails and resolving of queries and issues raised by the client and their sub- clients in a timely manner.
¶ Responding to Zywave tickets in a timely manner.
¶ Demonstrating resourcefulness in developing alternative solutions and meeting deadlines in a service environment that adheres to SLAs and accuracy standards
¶ Providing back up support for managing Health Management Services Reporting of the client based on client requirements and schedule including WebMD reporting
¶ Working with associates as necessary to complete tasks
¶ Any assignment given by the management
October 18, 2010- January 3, 2011 Accenture Ltd.
HR Scheduling Analyst
¶ Internal recruitment.
¶ Ensures that all the needs of every project are met when it comes to demands.
¶ Maintains that the preferred person of each project is matched based on the project’s demand.
¶ In- charge when it comes to conference calls and meetings with every department head and project manager.
June 7, 2010- September 28, 2010 Vision- X Philippines
Real Time Analyst
¶ Ensures that there is a continuous and smooth flow of operations across all accounts. Also responsible for capturing and maintaining performance and productivity reports of all campaigns.
¶ Handles all inquiries relevant to staffing and validates scheduling information that needs to be communicated to operations.
¶ Monitors the daily productivity metrics of agents and controls call activities in coordination with operations, to ensure that available manpower are maximized to effectively handle actual call volume.
¶ Analyzes production and schedule adherence data; reports relevant findings to client, company and other users, presented in a clear and concise manner.
¶ Maintains, coordinates and disseminates all reports related to Workforce Management.
¶ Reports real-time statistics (i.e. number of calls answered, abandoned, average handling time, occupancy, etc) to client, through phone or e-mail at an interval required by client.
¶ Monitors schedule adherence and reports/coordinates Aux abuses to Team Leader or Group Manager, documents infraction as necessary.
¶ Hosts internal conference call across all LOBs everyday.
October 13, 2008- June 7, 2010 Vision- X Philippines
Front Desk Associate/
Admin & Procurement Assistant Muñoz, Q.C.
¶ Attends phone-in and walk-in request and inquiries and answers all in question on timely manner thru phone and e-mail.
¶ Checking people coming in and out of the Reception Area.
¶ Makes necessary preparations for executives and client visit. Attends to requests and needs of clients and executives on site.
¶ Receives telephone calls and routes them to concerned party for both internal and external callers using the existing PABX system.
¶ Routes outgoing and receives incoming documents and faxes for forwarding to respective individuals.
¶ Update information in the computer systems as needed.
¶ Take down messages from callers (via written note or email)
¶ Able to meet reports. (Weekly, monthly). No room for delays.
¶ Supervise transport service daily.
¶ Monitors supplies requested by each department and encode it accordingly every end of the month for the monthly inventory.
¶ Responsible for the reports of the lost accountabilities of an agent and submit the report to the Accounting Department weekly (e.g.: Headsets, Proximity Card, ID Lace, Locker Key, Mugs, etc.)
June 26, 2008- October 28, 2008 Edulynx Corporation
Administrative Associate/ Business Dev’t Officer/ On- line Teacher Ortigas, Pasig City
¶ Responsible for the queries of the applicant/ enrollees of the TESOL/ TOEFEL class.
¶ Needs to look after the enrollees of the abovementioned program while inside the office premises.
¶ Develops the curriculum of the TESOL/ TOEFEL program.
¶ Responsible for the up selling of the TESOL/ TOEFEL program.
¶ Teaches Koreans/ Chinese students basic English on line.
¶ Assist on- line students in their queries when it comes to Basic English.
¶ Make sure that after every session of the on- line teaching, students must learn at least 5- 10 unfamiliar English words.
December 2007- June 19, 2008 SITEL Philippines
Customer Service Representative Ortigas, Pasig City
¶ Responsible in answering inbound calls internationally.
¶ Reached the highest sales conversion for the account
¶ Proficient with the client company’s internal system and processes.
¶ Books technician visit/ repair in a customer’s house over the phone.
¶ Sells Service Agreements for the appliances.
May 2006- May 2007 Advanced Contact Solutions, INC.
Technical Support Representative Paseo de Roxas Ave., Makati City
¶ Responsible in answering technical calls internationally.
¶ Consistently Delivering the goods to the company’s expectation
¶ Troubleshoot internet connection over the phone.
¶ Monitors the internet connection if it’s still interrupting.
¶ Informs customer if there’s a shortage within their area so that we can send out technician within their area.
EDUCATIONAL ATTAINMENTS:
SAINT JOSEPH COLLEGE OF BULACAN
San Jose Patag, Sta. Maria, Bulacan
AB Psychology
October 2008
UNIVERSITY OF THE PHILIPPINES (OPEN UNIVERSITY)
Diliman, Quezon City
Bachelor of Arts in Media Studies
Bachelor’s Degree- June 2004 (1 Semester)
SAINT JOSEPH COLLEGE OF BULACAN
San Jose Patag, Sta. Maria, Bulacan
High School Diploma- March 2004
SAINT JOSEPH COLLEGE OF BULACAN
San Jose Patag, Sta. Maria, Bulacan
Elementary Diploma- March 2000
TRAININGS/SEMINARS ATTENDED:
¶ Workshop on Basic Computer Education
May 2002
¶ Simplified Bridge Illustration
October 2002
¶ Near Hire Training Program
May 2006
¶ Product/ Troubleshooting Seminar
June 2006
CHARACTER REFERENCES:
Cheryl Mendoza
Operations Supervisor
Advance Contact Solutions, Inc.
David Bruce Jackson
Senior Site Director
VXI Global Holdings BV
Rhynna Bondoc
Operations Manager
Western Union Financial Services
