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$10 USD / hora
Bandera de ROMANIA
agnita, romania
$10 USD / hora
AquĂ­ son las 3:48 p. m.
Se uniĂł el octubre 22, 2010
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Anamaria M.

@Analya

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$10 USD / hora
Bandera de ROMANIA
agnita, romania
$10 USD / hora
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Copywriter, Virtual Assistant and Translator

Hi and welcome to my profile, My name is Anamaria, but you can call me Analya (it's easier). ? I like to think I am a people person, that's why I started working as a Sales Rep in a call center many years ago and to this day I still work in Customer Service. But that is not all I do. I gained a lot of experience in other fields as years went by. I am versatile, hard-working and a perfectionist. As an employer I am extremely patient, but also demand quality in your work. I give feedback and I expect the people I am collaborating with to act upon it and improve their work. This is a two-way street. I also expect feedback from you, if I am doing something wrong. The way to success is by helping each other. Well, I don't want to make this too long. Thank you for reading my description and feel free to message me for a good collaboration.

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Experiencia

Virtual Assistant

Freelancer
jun 2020 - Presente
- replying to emails, social media comments etc. - Set up Amazon PPC campaigns - Analyze PPC campaigns and take appropriate action - Negotiations with suppliers and securing samples - Send in Amazon FBA inventory, along with tracking shipments - Amazon listing optimization - Social Media management - conducting and optimizing Google Ads, YouTube Ads, Facebook ads - conducting interviews in order to hire new people - managing 46 people through Monday.com

Guest Service Associate

Carnival Cruise Line
jun 2018 - may 2020 (1 año, 11 meses)
- responsible for answering the emergency telephone line and taking appropriate, immediate action. - handle guest requests in an effective way by taking ownership of the request and following-up until the matter is finalized - record significant guest-related issues in the daily logbook for shared knowledge and follow-up. - perform administrative duties in the capacity of assistant to the Concierge. - perform administrative duties to assist in ship’s clearance, safety drills etc.

Hotel Receptionist

SC SELENE IMPEX SRL
ene 2015 - ago 2017 (2 años, 7 meses)
- dealing with bookings; - completing procedures when guests arrive and leave; - preparing bills and taking payments (cash and credit card); - taking and passing on messages to guests; - dealing with special requests from guests (like booking theater tickets or storing valuable items); - answering questions; - dealing with complaints or problems; - showing guests to their rooms; - serving drinks in the bar; - handling correspondence; - ordering supplies etc.

EducaciĂłn

Food Engineering and Quality Control

Universitatea 'Lucian Blaga' din Sibiu, Romania 2009 - 2013
(4 años)

Calificaciones

FINANCIAL ACCOUNTING FUNDAMENTALS

Coursera - online course
2020
- basics of financial accounting, financial statements and balance sheet - recording transactions - income statement - revenue and expense transactions - adjusting entries - statement of cash flows - financial statement preparation - annual report

Assistant Manager

Eurocor Romania - Online Course
2014
- Information management and security - Telecommunications - Documentation management: types of documents, classification and archiving of documents - Organizing business events - Trade negotiation - Content of commercial contracts

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Certificaciones

preferredfreelancer-1.png Preferred Freelancer Program SLA 1 89%
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