Hey Carolina F.,
I have carefully read the project description regarding the need for an experienced R programmer for data analysis and visualization tasks involving a Helpdesk platform's data. To address the specific requirements, I plan to utilize R programming language to analyze the numeric, textual, and time series data from the extracted file.
I will start by conducting statistical analysis to determine averages and deviations of the tickets. Following this, I will create graphical representations for the comparisons outlined, such as Year vs Country, Ticket Raiser, Ticket Assigned, Ticket Priority, Workstream, and various combinations. Additionally, I will calculate the average ticket metrics per user, day, month, and year, along with analyzing the time taken to solve critical tickets.
With my expertise in R programming, data analysis, and visualization, I aim to deliver data-driven insights and visually appealing presentations to meet your expectations. Professionals with relevant skills are encouraged to bid for this project.
Best regards