BPO Consultant -- 2

1. Wanted a BPO Consultant to optimize the Call Center with the idea to save agents work, productivity and to increase its hit ratio, certain amount of calls and tasks which will help the agent to deliver on the company’s service level agreements within budget. 2. Specifically how to improve call rate. 3. How to measure the performance of the call center as a whole. 4. How to measure the performance of each agent. 5. How to Report, analyze and resolve system, customer and operational issues that impact service quality. 6. MIS (management Information systems) for reporting. 7. ERP for financial book-keeping and report generation.