Management of Call Center, Reception and Customer Relationship, ensuring the quality of service and training of employees.
Participation in the planning and execution of the process of restructuring the Call Center, carrying out the execution of the retention process and participating in the implementation of the URA.
Implementation of the financial processes in the Call Center.
Realization of the resizing of the attendance team, doubling productivity and improving quality.
Hiring and training new employees, ensuring a high quality team and commitment.
Responsible for the monitoring of legal processes, negotiating reimbursement with clients.
Team nominated by Reclame Here to participate in the ÉPOCA Award, and can still be selected to be among the top 10 in Brazil.
Participation in the processes of other sectors, such as logistics, commercial, external area, NOC, ensuring the effective communication of all sectors.
Project to implement transshipment in the Call Center.
Participation in the creation and implementation of the operating system for companies in the telecommunications segment.
Planning the execution of the Welcome Call process and Connection Monitoring.