Customer support and public relations

We are in the process of migrating several websites to a new architecture. We need a person to answer emails, contact affliates and inform them about the changes, offer support for clients based on a predefined scheme. The websites are about MMORPG games so any experience in that direction or in advertising is a plus. You need to write english impecable, polite and with style. Basically you will have to read and answer emails and guide clients through the same process in case they have unclarities, centralize bug reports, contact members to request that they comply to our new requirements and send back polite emails. You need to be a very organized person and keep track of communication and preferences of each client (mostly a simple notes file will do for that purpose) Emails should be answered fast. The volume of work is reduced (maybe 1-5 emails per day in avg with large periods of no activity and short periods of mass emailing (20-30) ) but requires high availablility and good organizing of contacts. We need a dedicated person to manage this independently from our current development team in order to filter customer relations work from the things that really require the dev team to answer. Nothing special. This might end up to be a permanent job and extend to other things more orientated to project management Please quote on a two weeks period (half a month) as this will be the test period we are willing to pay before deciding to work with someone as a dedicated job.