My name is Jay Mendoza from IPP Technologies Pty Ltd headquartered in Sydney, Australia with global operation in Philippines. Our Manila call center has 250 seats capacity. We are doing both Outbound (lead generation, sales and telemarketing,) and Inbound (order taking, customer service, technical support etc.) projects.
As per your project description, it seems that we may be able to provide you a good and experienced customer service representation that can handle different tasks/duties within your preferred work schedule. As matter of fact, we are presently servicing a NZ based client who has an e-commerce business and selling products in a range of home and lifestyle categories. So far, we've got about 3 virtual customer service agents doing order related customer service and refund processing, warranty claims, freight related claims and other admin tasks.
To answer your question below: Initially, I would offer my sincerest apologies for the inconvenience about the product that might be faulty on arrival, damaged in transit or defective. If the customer is subject to refund approval, therefore I will let him/her know that there is a certain procedure in order for us to process the refund. In some cases, we'll ask customer to email us within 10 days from the date of purchase or delivery & request a refund under terms and conditions. Must comply with the directions of the refund staff. Most importantly, I need to inform the customer the total amount of refund based from