Tyra Thao L.

• High performing operations-management executive with expertise in building/optimizing organizational processes to maximize business results in service operation • Strategic Planning and Leadership • Cross-functional Team Leadership • Top performer with proven track record in increasing revenues and maximizing customer satisfaction • Take-charge manager who resolves difficult situations under adverse conditions • Exceptional interpersonal communicator with proven ability to motivate diverse group • Innovative troubleshooter and problem-solver who excels at developing creative ideas. • Highly motivated self-starter who maintains high team morale during difficult times