Renu D.

• Strategic Approach to understand Business and Market. • Pipeline conversion using industry standards. • Establish Forecast Mechanism. • Coach Teams/ individuals keeping customer only focus. • Create Communication tools. • Establish Customer Experience Teams. • Create Analytical tools for measuring customer experience. • Create dashboards with deeper insights • Channel Development & establish Alliances non-traditional as well as traditional. • Setup control Systems by using technology • Operationalize inbound and outbound call and chat centre, product/service onboarding. • Operationalize customer support centre for fintech, recruitment, software and SAS business.