Md I.

· Mentor and assist new hires, motivate team members and provide them with their performance feedback. Implement and maintain departmental processes to improve the quality of service provided. · Handling Outgoing& incoming calls from both existing and prospective customers and dealing with all queries in a professional manner. · Manage escalations effectively and take ownership for resolving problems. · To ensure the timely communication of information to colleagues and line management. · To demonstrate an all-round knowledge of the Clients products. · To ensure all administration tasks are completed within a satisfactory time.