Mauricio Q.

Best CS Agent Cornershop June - July / MVP 2021 Zendesk Week 35/37/42 100% CSAT| PT EN (IELTS 6) ES. Empathy Resilience Patience Humanism Ownership. Enchanting, evangelizing and delivering the best experience ever! LOOKING FOR: Outstanding work environment, office and benefits, career plan for fast-growing career and direct and easy access to all. Best CS Agent Cornershop Jun-Jul, MVP 2021 Zendesk Weeks 35/37/42 100% CSAT| PT EN (IELTS 6) ES. Main skills - empathy, resilience, humanism, patience, ownership. Enchanting and evangelizing clients, delivering the best experience ever! Customer centricity. Working for the CS Team in Cornershop Brazil. I love to work here, the best company I ever worked. I live in Sao Paulo - Brazil. Working with customer service for over 25 years, experience in entrepreneurship, hospitality, tourism, logistics, IT, sales, office management, business management, personal and executive assistant. Always with a high rate of customer satisfaction. Go the extra mile! Ease and resourcefulness of relationships with audiences of different cultural levels and countries, including opinion makers. Cornershop - 100% de CSAT 2021 Prizes MVP Zendesk Week 35 Sep MVP Zendesk Week 37 Sep MVP Zendesk Week 42 Oct Best Performance in the CS Team of Cornershop by Uber Brazil - Jun Best Performance in the CS Team of Cornershop by Uber Brazil - Jul Projects Plant Based Manual Oct Implementation of the Plant Based manual for Shoppers Jun Plant based guidelines manual creation with Nathy Pires Team Leader Quality SP BR, to improve the CS of Shoppers; Plant Based Project May Plant based project creator to improve the vegetarians, vegans and flexitarians experience in the app; Teleperformance Jump! Generation 106 - 2020 São Paulo - Teleperformance Trilingual Agent (PT EN ES) Best AHT all operation EPS first month after nesting TOP 3 AHT all months Backoffice agent with less than 8 months Bilingual Supervisor (EN PT) with just a year Airbnb Superhost 2015, 16 and 17 +18 Recommendations LinkedIn / ZipRecruiter +50 Courses and workshops +11 Volunteer experiences +23 COUNTRIES visited +120 Airbnb / CS references +7 Preply references +2 Recommendation letters +39 References +5 countries +200 recommendations and references ECA Canada Oct 2020 WES High School IELTS Band 6 - CLB 7 - B2/C1 Sep 2021 Brazilian Passport - 2026 USA Visa - B1/B2 - 2028 Logistics Associate's Degree Entrepreneurship +23 years Customer Service +25 Call Center +2 Hospitality +12 Guide +20 Property Management / House and Pet Sitter +10 IT +20 Translator +4 Technical Support +20 Native Brazilian Portuguese English / Spanish - Advanced French - Basic (studying) Traveled all continents, +23 countries +148 cities. Volunteer