linkserve

About The Company: Linkserve Solutions specializes in business process outsourcing for record storage, data imaging and document destruction companies. We have been serving the industry for 3 years. Our goal is to provide quality service to those who entrust their business with us. What We Do: We can make 100-150 calls per day Gather marketing intelligence confirm information in the database get decision maker’s name, designation, direct contact number, email address how many boxes they have location of boxes (on site, off site, competitor or mini warehouse) how much they are being charged for storage or shredding when they plan to shred Educate the decision-makers on an alternative that they can use to comply with government standards while they reduce costs and simply make their work more efficient and organized with the service. Present your company as a viable option Discuss advantages in using your company vs. what they are currently using and eventually try to open doors to a face to face meeting with you or your sales manager for your company to be able to give the prospects a more extensive overview of the service/s. Set appointments with decision makers Set appointments for your shredding truck to those who are ready to purge their files Regularly send you a list of who are interested to receive fax or brochures Update your database daily; edit information and provide details of the call; best time to follow up Customize our calls to however you want us to represent your company and services. You may be able to see us anytime via webcam. Our people: We pride ourselves of our strong work ethics Very low turn-over rate because we take care of our people well 98% of our account managers/telemarketers are college graduates of reputable institutions; they have superior English proficiency with a neutral accent We are located in Philippines: A country in Southeast Asia which has a very close cultural affinity to the US; 75% of Filipinos can speak English Has culture known for its hospitality, generous, warm and friendly people A great place where the cost of living is very inexpensive; that’s why we will be able serve you at very reasonable rates Account managers undergo a week of American culture and accent training and a week of product training to make sure they are ready before they actually make calls for you. Frequently Asked Questions 1. What is included in the monthly service fee? salary of the employee tax government mandated benefits (Social Security, Philhealth, HDMF, 13th month) VOIP phone phone units with headset internet computer office facilities (electricity, water, rent) training (initial and continuous learning) quality assurance human resources, accounting, legal requirements 2. How much is the monthly service fee? The service fee is US$1200.00 per month paid in advance. 3. Why should I send payment one month in advance? Because we also have to pay the overhead expenses such as phone lines and internet in advance. 4. When should it be paid? The monthly service fee should be sent every 3rd of the month 5. How can I send my payment? Bank to bank – it will take 3 banking days for us to receive the money transfer but this way would be cheaper for you Western Union – it takes minutes and it’s very convenient but it costs a little more than bank to bank 6. What if we fail to send payment on the 3rd of the month? We will continue to make calls and wait for a week but we would have to stop calling out for you after that if payment has not been cleared after the 5 days. We will resume calling after we have received the payment. 7. When will calls first start to go out? Two weeks after the payment is sent. The agents would have to undergo 1 week of American culture and accent training and 1 week of product training to make sure they are ready before they actually make calls for you. The customer relationship manager (CRM) software and the leads that will be used will be prepared Scripts will be finalized with your approval. 8. What is not included in the service fee? Customer Relationship Manager (CRM) software (ex. ACT!; Sugar CRM; Goldmine, Salesforce, etc.) List of leads that will be called 9. Will you provide contracts? Yes, you will have a contract with Linkserve Solutions The agents will also have a employee contracts with Linkserve Solutions. It will include a non-compete clause and a non-disclosure agreement. 10. How can I ensure that you are making the number of calls required per day? Our phone line provider and the CRM software will confirm the number of calls made in a day. 11. How many calls can you make in a day? 100-150 calls per day per agent 12. How many appointments can you make in a month? Storage: Average of 15-25 Shredding: Average of 25-35 13. How do I know that they are valid appointments? All appointments are verified by a second person on staff, not the original person who set the appointment. The purpose of this is to check the quality and ensure that the prospect does want the appointment. We also confirm the appointment one to two days prior to the appointment taking place and provide you with a monthly report detailing the results for the previous month of appointments and prospects who are not interested in an appointment. Appointments are emailed to you the day after they are set. 14. What if I want to change the agent who is calling for me? Inform us and give us about a week. We will appoint a new agent for you and he/she will be briefed about your company and services. 15. What will happen if we don’t get the number of calls and appointments committed in a month? In the following month, we will assign an additional agent calling for you to make up for the number of calls and appointments. We will do this at no additional cost. 16. What if I want to cancel my service? You may simply inform us one month in advance and we will stop calling after the month you paid for. We will not charge a cancellation fee. 17. Will my company have exclusivity? Once we start calling out for you, you would definitely be our sole client within your service area. 18. Do you offer other services? Yes, we can do data entry, application process, up-selling and other work that you would like to outsource. Our Services • APPOINTMENT SETTING, SALES PROSPECTING – we can contact any business in your service area to present your services and set an appointment with your representative to meet with qualified prospects. Our telemarketers are experienced professionals who have talked to doctors, lawyers, accountants, architects, engineers, purchasing and human resources managers and professionals in all fields at any management level. We can hold a conversation with the CEO and President of any company, in any industry to inform them of the services you offer and set an appointment for your representative to meet with them in person. • MARKET RESEARCH - Looking for information? Expanding into a new market? Are you adding items to your product line or offering new services? Thinking about increasing your rates? Wondering how a business decision, move or marketing strategy might affect your customers and your image in the marketplace? Ask--and you shall receive an answer. We can create and execute a marketing research campaign to learn what your customers and prospects want, need, how much they will pay for it and what they think about your company. Our professional staff of research marketers will ask the appropriate questions in logical order and compose a report of the responses. This information is easy to obtain and could help you position yourself to maximize your marketing efforts and increase sales. • LIST DEVELOPMENT - There are thousands of prospective customers in your market. Do you know who they are? Do you have their address, phone number, fax number and email address? Do you know who the decision maker is at each company? We can create a list of prospective customers based on SIC code, number of employees, geographic area, income and number of years in business. Our lead lists are very effective for telemarketing, direct mail and broadcast fax and email campaigns. It is important to send your message to the decision maker to be sure it is read--our custom list includes the name of the decision maker so you can target your message to be sure it is read. We can provide you with a list for any business with the help of these fine list companies. • CUSTOMER CARE - Bad news travels fast! Are your customers happy with your services, your employees and your company? Don't find out from someone else that someone is dissatisfied with your company. Few businesses take time to show their customers how much they care about them. Are you among the few? Let us help. We will contact your customers and prospective customers on a regular basis to find out if they are happy and to let them know about additional services and products that you offer. We can customize a program to focus on key customers, new customers, lost customers or customers who have not purchased product or service from you recently. Someday is too late to let your customers to know you care! • MARKETING INTELLIGENCE - Knowledge is power. In this day and age, it is important to know as much as you can about your customers, competitors, vendors, employees and about the market you serve. Let us uncover and process the wealth of information in front of you. We have the investigative and research skills necessary to provide you with details needed to make important business decisions. A confidentiality agreement is provided to clients using this service. We can help you position yourself to maximize your marketing efforts and increase sales! • SPECIAL PROJECTS - The telephone is a powerful communication tool. In this world of high tech computers, PDAs and pagers we forget how easy and simple it is to pick up the telephone and call someone. Here are a few ideas on how we might help you: We can call businesses to thank them for their business; ask for referrals; invite them to tour your offices; invite them to a seminar or trade show you are participating in; determine their interest after you meet with them and submit a proposal; let people know you will be moving, changing phone numbers or hiring a new executive to manage their business; inform customers and prospects about new products or services you offer; set appointments to present new products, services, a brochure or provide them with a free analysis of their needs; take orders; wish them happy holidays! Why work with Linkserve? • Cost reduction is done through process improvements, reengineering and use of technologies that reduce and bring administrative and other costs under control. • With the day-to-day back office operations taken care of, our clients are free to concentrate more on the core business of the company. • Our clients save from the hassles of recruiting and training personnel. Linkserve Solutions ensures that experts from another company provide the needed guidance and skills. • It is another great advantage of out sourcing the business processes. Linkserve Solutions can provide the clients with flexible and scalable services to meet the customers' changing requirements, and to support company acquisitions, consolidations, and joint ventures. • As stated above, by outsourcing non-core processes, companies can concentrate on increasing their sales and market share, develop new products; spread out into new markets and increase customer service and satisfactions.