Varoon Alfred K.

I have been in the general workforce since 2005. Until 2012, I worked overseas on-board many of Carnival Cruise Lines vessels as a Photography Manager where I was responsible for managing a team of up to 22 international photographers, gallery hosts and lab technicians. Working in such a multi-cultural setting taught me the value of really listening to people instead of hearing what they are saying to ensure that my coaching sessions with them would be really personalized and I contribute to their success. Some of my major responsibilities, apart from leading people, included strengthening the revenue streams, cost management, scheduling, training/up-skilling, procurement of latest equipment, etc. Since 2013 I have been working in the BPO industry for just one company in the Philippines. To build credibility, I started as a trainee handling technical support calls for the largest telecommunication provider in the U.S. I grew up with the organization and moved through different roles(Floor support, SME, Escalations Manager, Performance Analyst, Team Manager) and the last position I held was that of an Operations Manager since 2016. I am a seasoned coach, with complete knowledge of managing SLA's, implementing new processes, maximizing profitability while delivering above standard KPI's. Due to COVID-19, I was recently laid off along with other Operations Managers - something that was expected since March 2020. I am grateful that the company took to laying off management instead of the reps because it would mean lesser people to layoff(as management costs approx. 4x) while ensuring the financial stability of the entire organization. Looking forward to bring my experience to you!