Anna Marie Katherine B. Profile

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$25 USD / hora

sual,

philippines

$25 USD / hora

Aquí son las 12:49 p. m.

Se unió el diciembre 19, 2020

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Anna Marie Katherine B.

@katherinebonzo

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(0 comentarios)

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$25 USD / hora

sual,

philippines

$25 USD / hora

N/A

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Tasa de recontratación

CSR/VA/Telemarketer/Appointment Setter/Cold Caller

I have been providing Customer Support and Executive/Virtual Assistance for technically 8 years now. I am experienced in performing phone, email, and chat support for both local and foreign companies and clients. I have likewise worked as a Telemarketer, Appointment Setter and Cold Caller for U.S.-based companies in the industries of Retail, Recruitment and Real Estate. I am familiar with CRMs and softwares /apps/tools/dialers such as Zendesk, Gorgias, Zoho, Sales Trekker, Core Logic, Shopify, Bold Subscription, Returnly, Slack, Skype,Zoom,Facebook,Whatsapp,Gsuite,Microsoft Office,Ring Central,Zopier and Ring Central.

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Experiencia

Meal Box NZ

sept 2021 - mar 2023 (1 año, 6 meses)

Promptly and politely reply to customer inquiries and concerns via Gorgias (chats and emails), Outlook email, and the Company's Meta and Instagram Business Accounts. Assist customers with their orders using Shopify. Process orders and replacements as well as customer subscription concerns. Issue refunds according to the Company policy using Shopify. Create discount codes in Shopify and Bold Subscriptions. Take Inbound calls and assist customers using Aircall.

Southwest Acquisitions LLC

ago 2021 - sept 2021 (1 mes, 1 día)

My job is to cold call prospective clients/sellers of Real Estate properties, gather information about their property/ies, and book them an appointment with our Acquisition Specialist using Mojo Dialer.

Lagom Kitchen Company/ Our Place

feb 2021 - mar 2021 (1 mes, 4 días)

As a Shopify & Zendesk Customer Support Associate, I did the following tasks: - Answer, follow-up and create new Customer Tickets at Zendesk, -Process orders and Replacements, as well as process exchanges/returns using Shopify and Returnly. -Issue Refunds. -Update order status and order trackings. -all other tasks involved at the Shopify and Zendesk E-commerce platforms.

Educación

B.S. Electronics & Communications Engineering

Lyceum Northwestern University,

Philippines

1995 - 2000

(5 años)

Calificaciones

Civil Service Commission of the Philippines

2013

Being a Civil Service Professional Eligible implies that I have passed the Civil Service Professional Examination of the Philippines which makes me qualified to work and hold key positions in the Philippine Government System as well as in private institutions.