Joan R.

My customer service experience goes way back 2010 when I started as a Fraud Specialist in Capital One, a credit card company in the U.S. With my role as a Fraud Specialist, I mainly handle Fraud related issues find the best solution for complex situations founded on good judgment without deviating from company policies. I have worked as a coach/mentor for newly-hired employees as well. When I was a Customer Support, I was also appointed as POC for Tier 2&3 / Emergency Line & Billing Line responsible for the extraction, segregation, and distribution of Infractions data to the rest of the team. I was also responsible for analyzing and validating time-sensitive data and feedback these to concerned parties such as Trainers, Team Leaders, and Account Managers. I have been a full-time freelancer since June of 2016. I am keen on details and order. I am excellent in following Client's instructions and meeting deadlines. Customer Service skills: EMAIL, PHONE, CHAT