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$25 USD / hora
Bandera de BRAZIL
curitiba, brazil
$25 USD / hora
Aquí son las 3:37 a. m.
Se unió el septiembre 8, 2013
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Fernando P.

@Fernando797979

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$25 USD / hora
Bandera de BRAZIL
curitiba, brazil
$25 USD / hora
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Fernando

13 years of background working on IT, have been worked at many sectors of economy. Acting on the elaboration and execution of several projects in Infrastructure and Systems Deployment on the activities like SDM, Reports, System Design, Deployment, migrating and supporting systems to Production Control, working as Technical Leader and Focal Point in projects of systems deployments, following ITIL methodology and the best practices at IT area. Problem solver person and business view, focused on processes improvements. Abilities on tasks planning and organization as well as adaptation into new environments. Experience in problem analysis and its resolution, training and administration in IT for processes and systems of production control. International experience, supporting customers in Brazil and abroad as USA, England, South Africa, India, China, Thailand, Argentine and Spain.

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Experiencia

System Support Analyst

HSBC
nov 2011 - sept 2012 (10 meses, 1 día)
 Support to the HSBC applications to Market Risk area for the customers in London, New York, French, Latin America and China.  Problems resolution and documenting, following the ITIL methodology, acting as 1º and 2º levels.  Business application administration and support, which are based on Unix and Linux OS using Oracle 10g and Sybase as DBMS.  Document and organizing all procedures, monitoring the environment with Control-M and other applications.

Senior Support Analyst

T-systems
jun 2007 - nov 2011 (4 años, 5 meses)
 Deployment, migration, support and training to the production control system for Volkswagen Group AG.  Administration of the Tracking system, logistic system based on EDI standard, Quality Assurance and BI. Support to the factories in Brazil, Spain, Argentine, England, South Africa, India and China.  Document elaboration and System Design to execute National and International projects.  Solving and documenting problems and incidents following the ITIL methodology. Administration of Monitoring tools

Technical Support Analyst

Prosegur SA
mar 2003 - jun 2007 (4 años, 3 meses)
 Negotiation with suppliers and services provider. Support via telephone, remote and local, users training on business systems, security and antivirus.  Helpdesk, problems and incidents resolution following the ITIL methodology.  Network maintenance, support to Microsoft servers and backup routines.  Network and telecom support, user accounts and internet access provider.  Support and Sys Admin to Microsoft OS for all users, Active Directory task as well.  Configuration and setup of the printers

Educación

Post Graduate Database Administration

Pontifícia Universidade Católica do Paraná, Brazil 2012 - 2013
(1 año)

Information Technology Management

Pontifícia Universidade Católica do Paraná, Brazil 2005 - 2007
(2 años)

Calificaciones

TOEIC

ETS
2012

ITIL V3

T-systems
2011
ITIL V.3 Foundation.

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