Mr. Arun C. Profile

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$15 USD / hora

mumbai,

india

$15 USD / hora

Aquí son las 12:10 a. m.

Se unió el marzo 17, 2016

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Mr. Arun C.

@aruncoutinho

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(1 comentario)

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$15 USD / hora

mumbai,

india

$15 USD / hora

N/A

Trabajos finalizados

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Dentro del presupuesto

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A tiempo

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Tasa de recontratación

Recruiter / Talent Sourcing

Have an overall experience both in customer service and recruitment. Have Hired candidates both at the IT and Non-IT Level by hiring candidates globally.

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Portafolio

4943978

* Adept in managing the wide spectrum of tasks including team handling, project management & accomplishment, maintaining productivity, providing customer service, training etc.
* Well versed in managing, motivating and leading teams towards running successful business process operations.
* Committed to deliver a high quality product, adhering to standards along with project reporting.
* Strong abilities in achieving service delivery and process targets with excellent communication and strong interpersonal skills.
* A motivated and diligent team player utilizing excellent team dynamics, business acumen with strong analytical mind-set.

Customer Support Expert

4943978

Customer Support Expert

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$5,00 USD

Project for Mr. Arun C.

The project is not completed according to the dispute

+1 más

Vamsi K.

@codinglogics

•

hace 5 años

Experiencia

Xoriant Solutions Pvt. Ltd

sept 2012 - Presente

Working on tickets based on issues with regards to Egnyte software Netgear and VMware Integration. Troubleshoot issues with regards to installation synchronizing data movement and permissions issues. Coordinate with the Engineers with regards to priority tickets and updating the progress of the issue on a conference phone call by using a Zira Ticket. Recreating test environment and adhering the issues to engineers and testing it.

Crossover for Work

feb 2018 - ago 2018 (6 meses, 1 día)

As an L1 Support Representative, was trained on 11 different products. The support provided was for products like Prologic, DNN Software, XO support, Skyvera, Knowledge Marketing, EPM Live, Engine Yard, Everest, First Rain & ObjectStore. Escalate tickets to L2 if the issue was beyond the L1 boundaries. Tickets were logged using Zendesk and if it needed attention by the Engineers, we would raise a ticket in Jira and follow-up with the updates.

LRN

sept 2016 - ago 2017 (11 meses, 1 día)

Effectively managng inbound and outbound customer calls. Address and resolve customer product complaints empathetically and professionally. Gather and verify all required customer information for tracking purposes using Jira. Refer unresolved customer grievances to designated departments for further investigation. Perform tests with regards to new releases and upgrades done on the sites. Help partners with 3rd Party Courses to be launched on our LMS.