Dorian B.

▪ Offering support to less experimented or new colleagues ▪ Voice and Data request processing ▪ Automation for operation processes ▪ Intercepting calls from sales colleagues ▪ Managing inboxes specific to Vantive, EDP and other CRM applications Modifying/activating/correction of services based on the different requests, in the database, from departments and frontline teams ▪ CRM communication and error handling for critical issues from the system ▪ Creation and reporting of statistics, to the marketi