Interconnect two APIs to provide video solution to a contact center platform. There should be two different use cases:
VideoChat Use Case
- [ ] Customer Request Video: Web or mobile user request video call: Now or schedule —> Agent receive a video session from user on PureCloud.
- [ ] Agent Generate Video Session: Agent during an interaction offer customer to escalate to video call and generate video session.
PureCloud APIs allow to connect a live session using chat, the idea is to share video information (session url with agent when using use case 1)
For second use case the agent should be able to generate a video session using a simple webpage to create this.
Both platforms uses REST APIs.
Documentation Tokbox (Video Solution) API: [login to view URL]
PureCloud (Contact Center) API: [login to view URL]
Hello, sir. How are you?
I have just read your project description and I can help you as my experiences.
I am a new freelancer but I will make the perfect product you are satisfied with.
My clients have never been frustrated with my work and I hope to make you one of them.
I'm always ready for you, So we can discuss more details via chat.
Thanks and Regards
Hello
With 7years of Professional Experience in Wordpress and Laravel application development and API Developement, I'm here to make your plans reality.
My Significant history of custom API development ensures you'll not disappointed. I can integrate Payment Gateways & Automated Shipping for your Courier Service and all types of custom API.
Please message me for further discussion.
Thanks
⭐Hello⭐, sir. I am a web and mobile app expert in website development with 10 years of experience.
Pleasure share your detail spec so that I can start asap. Kind Regards.