Live Help Project

I am looking for a live help tool that I can embed into webpages, emails and other web-based applications. References are [login to view URL], [login to view URL] and [login to view URL] The feature list is as follows: a. Text Chat ??" Client to Agent b. Text Chat ??" Agent to Agent c. Real Time Traffic monitoring d. Web Based administration e. Real-Time invitation of visitors for chat f. Email Signatures (with status) g. Customizable button with status h. Group Based hierarchy i. Automatic Messages and Content j. Hyperlinks k. Logging of text conversation l. Chat Transcripts m. Persistent Information on clients n. Push Pages and content o. Inter-group Transfer of calls p. SSL Chat q. Visitor Alerts r. Automatic upgrade manager s. Visual and Audio indicators. t. Live report of operator status u. Remote sharing and control of desktop v. VOIP chat tool w. Co-browsing ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Installation package that will install the software (in ready-to-run condition) on the platform(s) specified in this bid request. 3) Complete ownership and distribution copyrights to all work purchased. ## Platform Technical Specifications Client: Programming language: VC++ 6 O/S: Windows 98, NT, 2000, XP Server: Programming Language: Java 2 Servlets and JSP. Operating System: Redhat Linux 8.0 Database: PostgreSQL 7.2 Client Chat: Browser Model Based Agent: Socks 4, 5, HTTP. HTTPS Proxy Compatible architecture Agent Password Security: Registry Based, encrypted Encryption Supported: SSL V2/3 Server. Agent and Browser can make SSL calls. Traffic Stateless, Session based calls. Transport Protocol: HTTP Scalability: Any number of pre configured servers can be added to primary load balancer or DNS balancer. All calls are stateless.