~~ROLES AND RESPONSABILITIES:
As a Technical Support Eng. provide Post-sales support and resolution to Oracle customer base.
Resolution of post-sales TECHNICAL and NON-technical customer inquiries by phone or electronic means, regarding the use of and troubleshooting for our Electronic Support. Primary point of contact to customers, facilitates relationships with Support and provide advice and assistance to Oracle employees on customer situations and escalated issues, either at client’s site or remote location. Resolution of technical problems related to installation, preventive maintenance and use and repair/workarounds for customers, (OEMs) and (VARs). May have project lead role
2+ years experience with Siebel Core products, AND 3 Years proven understanding of Apps at functional and technical level in Siebel CRM.
Proven professional/ technical experience, i.e., demonstrate an understanding of applications at a functional and technical level (preferably Oracle)
Excellent communication skills both verbal and written;
Strong customer service skills
Strong analytical, diagnostic, and troubleshooting skills;
Proven ability to master new products and learn new skills;
Ability to work independently as well as having good team skills
Strong SQL skills (with experience in any of DB2, Oracle,MS SQL Server)
Knowledge of operating systems (Windows, UNIX)
Experience in supporting client/server applications – Siebel experience a plus
Knowledge and experience with Web Servers,iPlanet, Apache, etc.
Security ADSI/LDAP,single sign-on, Database authentication
Hands on experience with HTML, Java-Script, VB advantageous
Internet and website technologies (HTTP, TCP/IP, etc) advantageous
Knowledge of web services, J2EE, JBoss, Websphere also advantageous
English – Spanish a must; Bachelor’s degree: Computer Science, or technical degree i.e., BS Management Information Systems/Science/ Engineering/Math/ Physics/ Chemistry.
Immediate availability / Full time, Mexico City (Reforma Area) or Home Office location
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