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Siebel Technical Support Eng

~~ROLES AND RESPONSABILITIES:

As a Technical Support Eng. provide Post-sales support and resolution to Oracle customer base.

Resolution of post-sales TECHNICAL and NON-technical customer inquiries by phone or electronic means, regarding the use of and troubleshooting for our Electronic Support.  Primary point of contact to customers, facilitates relationships with Support and provide advice and assistance to Oracle employees on customer situations and escalated issues, either at client’s site or remote location.  Resolution of technical problems related to installation, preventive maintenance and use and repair/workarounds for customers, (OEMs) and (VARs). May have project lead role

REQUIRED KNOWLEDGE:

2+ years experience with Siebel Core products, AND 3 Years proven understanding of Apps at functional and technical level in Siebel CRM.

Proven professional/ technical experience, i.e., demonstrate an understanding of applications at a functional and technical level (preferably Oracle)

Excellent communication skills both verbal and written;

Strong customer service skills

Strong analytical, diagnostic, and troubleshooting skills;

Proven ability to master new products and learn new skills;

Ability to work independently as well as having good team skills

Strong SQL skills (with experience in any of DB2, Oracle,MS SQL Server)

Knowledge of operating systems (Windows, UNIX)

Experience in supporting client/server applications – Siebel experience a plus

Knowledge and experience with Web Servers,iPlanet, Apache, etc.

Security ADSI/LDAP,single sign-on, Database authentication

DESIRED KNOWLEDGE:

Hands on experience with HTML, Java-Script, VB advantageous

Internet and website technologies (HTTP, TCP/IP, etc) advantageous

Knowledge of web services, J2EE, JBoss, Websphere also advantageous

English – Spanish a must; Bachelor’s degree: Computer Science, or technical degree i.e., BS Management Information Systems/Science/ Engineering/Math/ Physics/ Chemistry.

Immediate availability / Full time,  Mexico City (Reforma Area) or Home Office location

IF YOU HAVE background and profile SEND us your CV via email [eliminado] or CALL NOW

 

Habilidades: HTML, Prospectos, Ventas, Siebel, Servicios web

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Información del empleador:
( 0 comentarios ) Santa fe , Mexico

ID de proyecto: #12388398