I have recieved a message from my server that there is a abuse etc which i dont know how this happened and why. but i need some one to check and resolve this please.
thanks.
this is their message
We have received information regarding spam and/or abuse from abuse at clean-mx dot de
Please would you take all necessary measures to avoid this in future.
Furthermore, we request that you send a short response within 24 hours to us and to the complainant. This response should contain information about how this issue could happen and what you intend to do about it.
hello mate. how are you?
i can fix and trace the problem at your server
is it shared hosting or its dedicated server with ssh access?
let me know thanks
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Hello Sir, I will go through your whole server manually. My experience says that If one infected file exists on your server then it will infect your whole server. So I need to check each file and folder manually. I will also check your SQL file because I have found malicious script or suspicious script in SQL file many times. Thanks
Hello,
I am a pure CLI expert. Solved this kind of issues many times. Your server is sending spam through email. To dig into it more I need to analyze server logs and configuration. After that I can solve it quickly.
Do you have any server document ?
What is your hosting provider ?
Please do let me know if you have any questions.
Regards,
Ariful
Hi :)
Can you please send me the abuse message you have received ?
This issue could be due to the following reasons.
- A compromised user/account/domain.
- An outdated CMS theme , plugin ..etc
- A compromised mail account.
- Open relay
- Bulk email sending software’s.
- May be your IP block is blacklisted.
- Improper RDNS setup
- Improper SPF , DKIM record setup.
- Poorly configured mail server settings.
- Email forwarders used by mail accounts prone to inbound spam
I need your server root login credentials to find the exact reason behind this issue. If able to find the root cause then you can avoid these types of issues in future.
I am looking forward to hearing from you. Thank you.
Hello
The abuse/spam programs from your site will be removed to make it secure and malicious free, more details will be discussed on chat if you are interested
Hi, i would love to fix it for you. I have great experience with such issues. And I would also assist you with all the possible issues, so in future if you ever wish to do it by yourself, you can happily do it. :)