• With more than 10yrs experience in BPO industry, I am adept in Customer Service, Service Delivery and Workforce Management which includes Scheduling & Staff Plan, Capacity planning analysis, Forecasting, Data collection/Data entry, Maintaining/Controlling master system files, Email Management, Staff Training, and Agents Real time monitoring.
• Excel Expert with success in maintaining and organizing data. Skilled in VLOOKUP formula development, Pivot Table generation, and Pivot reporting. Demonstrated ability to use critical and strategic thinking to resolve discrepancies, fill gaps, and sustain quality control standards.
• Experienced Service Delivery Consultant with a demonstrated history of working in the outsourcing/offshoring industry.
• Meticulous professional with extensive experience in handling administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative support through effectively handling remote office procedures.