Several years of Information Technology experience with a strong background in hardware and software technical support, network operations and computer operations,with years of expertise that translates over a broad range of hardware and software versions.
Using software such as Remedy to open tickets and follow the progress of issues and to bring these issues to closure.
Resolved issues with associated end-user workstation networking software products.
Received and responded to incoming calls, pages, and/or emails regarding desktop problems.
Answered to and perform moves, ads, and changes requests as they are submitted.
Ensure that physical desktop connections (i.e., RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PC’s and servers, etc.) are in proper working order.
Document accurately instances of desktop equipment or component failure, repair, installation and removal.
Conduct research on desktop products in support of PC procurement and development efforts.
Areas of concentration include collaboration with LAN technicians/network administrators to ensure efficient operation of the desktop computing environment.
Expert in Microsoft Office 2003, Office 2007, Office 2010,Windows 7, Windows Server 2003, Active Directory, Windows XP, Windows 2000, Vista, WAN/LAN, upgrades to PC’s including the installation of CPU’s, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, CD-ROMS.