Hello,
I have provided technical support to US users for the past 5 years, my skills include but not limited to windows, application support, product specific support, PowerShell, troubleshooting, root cause analysis, creating documents for known issues, email/phone/chat support, excel and reporting. I'm an expert in troubleshooting browser/web based issues.
I believe that my skills are in line with your requirements and I will provide you the best service please send me a personal message to discuss further.