Computer Technician

A. Responsible for implementing and maintaining the operation of the flight’s Local Area Network (LAN) requirements. Designs, installs, and maintains the network architecture of the computer labs, including complete classroom configuration and cabling from the PC to the writing closet. Administers the Windows based classroom and testing room servers, personal computer, smart boards, all multimedia components and peripherals. Troubleshoots Ethernet LAN networking and protocols. Provide technical support to include system security, user account management, printer and peripheral management, user access and connectivity to classroom LAN, intranet, and internet. Prepares and maintains up-to-date client education requirements prior to scheduled classes. Ensures labs are fully functional and prepared in accordance with educating client requirements prior to scheduled classes. Implements, configures, updates and provides support for desktop applications. Formulates, develops and documents procedures for the solution of application and computer lab network problems. Analyzes and implements methods to automate system updates, patches, and virus signatures. Also, contractor must stay current in LAN management and with AF standards regarding hardware and software maintenance. b. Responsible for setting up and maintaining Education and Training Center personnel hardware, software and peripherals: Determine and recommend procurement of hardware and software for the organization based on optimal use of applications and business needs. Install, maintain, and administer education software [login to view URL] and maintain ghosting software for classroom, end user programs and end user operating system and application replication. Provides hardware and software support to systems and end users. Respond to end user requests for assistance. Interface with systems vendors regarding identified issues. Responsible for assisting education staff with escalated customer related issues troubleshooting hardware and software while using Education Center equipment and programs. c. Inventory and Security: Responsible for computer inventory for 140 plus computers and associated peripheral equipment. Prepare inventory replacement schedule for flight commander. Prepare and maintain certification and accreditation packages for all computers and servers. Manage a disaster recovery plan for the computer labs. Maintain paperwork for equipment swapped while under warranty, using hand receipts and appropriate equipment tracking procedures. Prepare paperwork and hardware for the Defense Re utilization Management Office (DRMO). Ensure virus updates are current on all unmanaged, stand-alone, and laptop computers. Maintain documentation of patches installed.