I want a helpdesk, the helpdesk are complex and maybe i have to spilt the job on multiple coders, are you one of them?
I prefer ASP but can also accept other propositions
Live chat with the operator: A direct chat between the operator and the visitor that are one the website.
The operators can chat with multiple customers at the same time
When receiveing a new chat request or a new message, a small popup must raises from the system tray to notify me, along with a sound
Chat with text, txt and video or video and sound
Predefined answers
See what the surfer is typing before they send it and "User is typing" notification
Show incoming chats and show chat queue
Attach notes to transcript that only I can view
Real-time traffic monitor, tracking pages viewed by customers
Print transcript
Email transcript?
Operator support icon and Changing support icons - Online/Offline
‘Leave a message’ form: In case there are no operators online the customer can leave a message using a form.
Chat history
Video history
File sharing/sending
Sending links on Co-browsing and push urls to open a new browser at the customer.
Remote desktop
Operator’s activity statistics
The complete customer’s information has to contain i.e. last visit’s duration, number of chats, viewed pages, operation
System and geographical location