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- 100%Trabajos finalizados
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Team Assitant / Marketing / Sales for a Start Up
“High Customer Satisfaction. Always trying his best to finish his work with high quality & within the deadline.”Evonic16 hace 7 meses
Sales, Telemarketing and Customer Relations
“Good English accent, hardworking and very energetic.”cgadibadi hace 10 meses
Project 13642172 has been deleted
“Great job, tarif is a great freelancer to work with. He satisfied my needs all the way by giving me the best customer service and took care of my telephone task very well.”Perniaq hace 11 meses
CALL CENTER SUPERVISOR & TRAINER (B TO B/ B TO C (INTERNATIONAL& LOCAL-INBOUND/ OUTBOUND)Jan 2009 - Oct 2010 (1 year)
Duties/Responsibilities: 1. Monitoring daily call center operation. 3. Researching and resolving escalated calls. 4. Analyzing problems. 5. to give training to the agents. 6. Maintain corresponds with foreign clients. 7. Maintain Customer Service Quality Strictly. 8. Concentrate on Sales Promotion. 9. Maintain professional and positive relation with clients. 10. Concentrate to improve agents quality. 11. Routine quality check. 12. Routine Power meeting with higher authority.
CALL CENTER TEAM LEADER (B TO B) ( UK PROCESS)-OUTBOUNDJan 2008 - Dec 2008 (11 months)
Duties/Responsibilities: and Outbound customer service representative and Telemarketing. 2. Provide information regarding various products. 3. Look after the Corporate Email correspondence. Support to the foreign companies 5. Communicate with customers over phone. 6. Provide service for the customers in UK for outbound process.
CALL CENTER EXECUTIVE (B TO B/ B TO C) ( USA PROCESS)-INBOUND / OUTBOUNDJan 2007 - Dec 2007 (11 months)
Duties/Responsibilities: 1. Inbound and Outbound customer service representative and Telemarketing. 2. Provide information regarding various products. 3. Look after the Corporate Email correspondence. 4. Technical Support to the foreign companies 5. Communicate with customers over phone. 6. Provide service for the customers in USA for outbound process.
SENIOR EXECUTIVE-DATA PROCESSING ( B TO B) ( USA PROCESS)Jun 2006 - Dec 2006 (6 months)
1. Analyze data in a specified website for the target information. 2. Collect required information from the website. collected information in relevant online software. 4. Prepare online Database on different types of Crimes & Criminals of the whole world. 2. Special tasks assigned by the management.
INTERPRETER & TRANSCRIBER - (ENGLISH TO ENGLISH/ BENGALI ( BENGALI TO ENGLISH)Jan 2005 - Oct 2005 (9 months)
conversation and information from English to English/ Bengali to word file. 2. Make a report with the transcribed data for desired clients. the Conversation between the Foreign client and Customers. 3. make a report on the conversation and interpretation. 4. Make relevant notes on the interpreted conversation.
BACHELOR OF HUMAN RESOURCE MANAGEMENT2011 - 2015 (4 years)
CONTACT CENTER TRAINING (2007)TIMES ASL CALL CENTER, BANGLADESH
1. BASIC SKILLS ON CALL CENTER & CONTACT CENTER. 2. TRAINING ON INBOUND CUSTOMER SERVICE & OUTBOUND TELESALES. 3. CUSTOMER SERVICE AND STRESS MANAGEMENT.
US English Level 182%
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