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@tarif2232
Miembro desde March, 2017
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Tarif

En línea Desconectado
Hello, If you want the best solution to your project then why to compromise with quality and commitment! I believe In making my client satisfied by delivering the best quality work & service. I am here to serve with the best quality & timely service delivery with great accuracy for all your desired projects! I have served different MNC's, call center, Contact Contacts and data processing organizations with different jobs and responsibilities with great success. so, To have the best for your project, make me work and let me be a part of your success! My Abilities & Experiences: > My English is fluent with Clear, sound and understandable neutral accent, TRY ME! > Customer Service /Telemarketing/Virtual Assistant. >SEO promotion expert > web Search/Scraping/Data Entry/Copy typing/Mining/Processing >Blog Post > Transcription/Translation.(Video/Audio) > Article/Content Writing/Rewriting > Data Conversion (PDF-word/excel and vice versa) > Video Uploading/Social Media Marketing
$10 USD/hr
3 comentarios
4.0
  • 100%Trabajos finalizados
  • 100%Dentro del presupuesto
  • 100%A tiempo
  • 33%Tasa de recontratación

Portafolio

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Experiencia

CALL CENTER SUPERVISOR & TRAINER (B TO B/ B TO C (INTERNATIONAL& LOCAL-INBOUND/ OUTBOUND)

Jan 2009 - Oct 2010 (1 year)

Duties/Responsibilities: 1. Monitoring daily call center operation. 3. Researching and resolving escalated calls. 4. Analyzing problems. 5. to give training to the agents. 6. Maintain corresponds with foreign clients. 7. Maintain Customer Service Quality Strictly. 8. Concentrate on Sales Promotion. 9. Maintain professional and positive relation with clients. 10. Concentrate to improve agents quality. 11. Routine quality check. 12. Routine Power meeting with higher authority.

CALL CENTER TEAM LEADER (B TO B) ( UK PROCESS)-OUTBOUND

Jan 2008 - Dec 2008 (11 months)

Duties/Responsibilities: and Outbound customer service representative and Telemarketing. 2. Provide information regarding various products. 3. Look after the Corporate Email correspondence. Support to the foreign companies 5. Communicate with customers over phone. 6. Provide service for the customers in UK for outbound process.

CALL CENTER EXECUTIVE (B TO B/ B TO C) ( USA PROCESS)-INBOUND / OUTBOUND

Jan 2007 - Dec 2007 (11 months)

Duties/Responsibilities: 1. Inbound and Outbound customer service representative and Telemarketing. 2. Provide information regarding various products. 3. Look after the Corporate Email correspondence. 4. Technical Support to the foreign companies 5. Communicate with customers over phone. 6. Provide service for the customers in USA for outbound process.

SENIOR EXECUTIVE-DATA PROCESSING ( B TO B) ( USA PROCESS)

Jun 2006 - Dec 2006 (6 months)

1. Analyze data in a specified website for the target information. 2. Collect required information from the website. collected information in relevant online software. 4. Prepare online Database on different types of Crimes & Criminals of the whole world. 2. Special tasks assigned by the management.

INTERPRETER & TRANSCRIBER - (ENGLISH TO ENGLISH/ BENGALI ( BENGALI TO ENGLISH)

Jan 2005 - Oct 2005 (9 months)

conversation and information from English to English/ Bengali to word file. 2. Make a report with the transcribed data for desired clients. the Conversation between the Foreign client and Customers. 3. make a report on the conversation and interpretation. 4. Make relevant notes on the interpreted conversation.

Educación

BACHELOR OF HUMAN RESOURCE MANAGEMENT

2011 - 2015 (4 years)

Certificaciones

CONTACT CENTER TRAINING (2007)

TIMES ASL CALL CENTER, BANGLADESH

1. BASIC SKILLS ON CALL CENTER & CONTACT CENTER. 2. TRAINING ON INBOUND CUSTOMER SERVICE & OUTBOUND TELESALES. 3. CUSTOMER SERVICE AND STRESS MANAGEMENT.

Certificaciones

  • US English Level 1
    82%

Verificaciones

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