Karina R.

GOOGLE ACCOUNT – VENDOR OPERATIONS SITE LEAD REPORTEES: 6 MANAGERS – 20 TEAM LEADS – 140+ TEAM MEMBERS • Responsible for leading delivery for multiple programs for Google across product support and digital marketing at Argentina • Span of control: starting with 12 FTEs at 2012 and going up to 140 FTEs • Maintains good relationship with clients, working closely with them towards business objectives and handle all requests and escalations at the right time. • Maintains professional and technical knowledge in the engagement center operations and helps in setting up and improving knowledge management. • Accomplishes organization and customers goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments • Identifies, analyzes, organizes, and leads operational development opportunities that are scalable within the center organization • Make recommendations to the current workflow and processes through automations, process improvements, training and innovations. • Design and Implement rewards & recognition and performance improvement policy for the subordinates. • Implement risk and change management processes including business continuity. • Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; • Prepares and reports out performance reports by collecting, analyzing, and summarizing data and trends. • Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures • Provide inputs for SOW/MSA renewals and Pre Sales activities for Cognizant Interactive corporate (Digital Advertisement)