Multi-regional team leadership, Central America, Colombia, Peru, USA, Spain.
Expert in defining processes to improve Level 1 and 2 services.
I am sharing knowledge to prepare leaders within my team and looking for ways to encourage proactivity.
Development of plans with all areas of level 2, security, networking, development, NOC, servers, etc., to give continuity to the business.
I design weekly and monthly reports for our CIOs, Directors, and Managers on service, governance, indicators, and continuous improvement.
Expert in implementing IT support service delivery projects to all company countries.
A negotiator with suppliers to obtain better services.
Excellent communication with customers and operations.
I share knowledge to prepare leaders within my team and look for ways to encourage proactivity.