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$9 USD / hora
Bandera de EL SALVADOR
el rosario, el salvador
$9 USD / hora
Aquí son las 10:54 p. m.
Se unió el octubre 8, 2014
0 recomendaciones

Josue P.

@jparras

5,0 (1 comentario)
0,4
0,4
100%
100%
$9 USD / hora
Bandera de EL SALVADOR
el rosario, el salvador
$9 USD / hora
100 %
Trabajos finalizados
100 %
Dentro del presupuesto
100 %
A tiempo
N/A
Tasa de recontratación

Sales - Virtual assistant- Interpreter- Retention

I have 13 years of experience in the call center industry, during this time I have worked in many roles such as Quality Analyst, CSR, Technical Support, Sales Agent, back-up Manager, Team Lead, and Customer Retention. If employed in your company I will provide a substantial contribution to increase the company's profitability. I am ready to be hired by you today.

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5,0
$15,00 USD
Excellent job and great communication, I recommend Josue P. 200% I looking forward to work with him again.
Telemarketing
Sales
Customer Support
Leads
Call Center
E
Closed User
@enmanuel89
hace 5 años

Experiencia

Technical Support for Residential ISP, and VOIP

Broadvoice
mar 2020 - oct 2023 (3 años, 7 meses)
Provide Technical and Customer Support for Residential ISP and small businesses. Technical Support for VOIP

Dish.com- Loyalty/ Retention

Stream Global Services
jul 2011 - nov 2013 (2 años, 4 meses)
• Dish.com- Loyalty/ Retention department; recovering recently canceled accounts, re-negotiating existing and new contracts according to the customer’s needs, while generating revenue for our company. • Sale and leasing of a variety of digital equipment to new and existing customers. • Schedule installations, tech visits, reactivation of equipment, and full account management of some of our most loyal customers.

Quality Analyst for Expedia.com

SYKES Inc, El Salvador
oct 2008 - ago 2011 (2 años, 10 meses)
3 year experience with the online travel agency giant, in which I acquired travel industry knowledge in regards of airline policies, flights and a diversity of hotel packages around the globe. This also included negotiations with multiple vendors, upgrades, sales, reconfirmations, while seeking customer satisfaction as a priority to guarantee our business. • Creating a diversity of reports on a weekly, monthly and quarterly basis. With the purpose of improving agents and teams performance within a certain time frame. • Implementing work plans in order to improve agent’s performance and further develop. • Helped agents to change their leadership style consistent with a shift toward higher worker involvement in improving how the work gets done. • Help the members of a work-group examine how their work is getting done with an eye toward streamlining the process and leaving their customer delighted with the outcome. • Creating and Analyze X-ray reports, delivering one on one feedback to different agents on a daily basis while motivating with leadership and conciseness. • Adhere and comply with account’s metrics and objectives

Educación

Senior High School Diploma

United States 1991 - 1994
(3 años)

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