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$15 USD / hora
Bandera de PHILIPPINES
$15 USD / hora
Aquí son las 5:44 p. m.
Se unió el enero 2, 2021
0 recomendaciones

Jane R.

@janerienton

5,0 (1 comentario)
0,9
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$15 USD / hora
Bandera de PHILIPPINES
$15 USD / hora
100 %
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100 %
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Online Marketing. Copywriter. Quality Leader

A Senior Manager/Site Leader with broad knowledge and experience in quality control, Quality assurance and Development Training. Handled the following departments: Training, Quality, Change Management, Content Development and Risk and Compliance. I have studied Medical Transcription. My typing speed is 74 WPM with 100 percent accuracy. A Senior Manager/Site Leader with broad knowledge and experience in quality control, Quality assurance and Training in a call center environment. Can adapt and work well with local and foreign personnel and staff. Has excellent leadership and is goal oriented. Areas of expertise are: • Customer Service accounts • Directory Assistance • Transcription • Change Management • Training • Risk and Compliance

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5,0
₹2.241,00 INR
Excellent freelancer. Would definitely like to work with her in the future.
Social Networking
Twitter
Facebook Marketing
Social Media Marketing
Instagram
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Bandera de Eibel S.
@eibelsalil
hace 3 años

Experiencia

Quality Site Leader/Senior Manager

SITEL
mar 2020 - ene 2021 (10 meses, 1 día)
Handles Quality Assurance department for the National Capital Region sites of SITEL Philippines with 10,000 FTEs Leads different projects when it comes to different Quality metrics and Voice of the customer. Handles Client Relations • Ensures Quality objectives and goals are being met by the company • Plans and organizes company’s programs and processes • Tracks accounts’ performance • Identifies and raises future concerns • Reduction of possible risks

Training, Quality Change and Content Senior Manager

Concentrix
dic 2013 - feb 2020 (6 años, 2 meses)
Handles the Quality Assurance, Training Department, Quality Improvement and Change Management of the company. • Lead different projects to increase employee morale, decrease Offshore Complaints volume and to improve the performance of agents for both Quality and Kept performance • Handles Client Relations • Ensures that the Training and Quality objectives and goals are being met by the company • Plans and organizes company’s programs and processes

Training and Quality Director

iTouchPoint
may 2011 - dic 2013 (2 años, 7 meses)
Manages the Quality Assurance and Training Department of the company. Overseeing the total performance of the company through various accounts handled. In charge of the Quality Assurance Department of the company for various accounts. • Handles the Training & Quality team and one of the Telco Operations Account. • Created and implemented Operations Processes • Trains the future Operations Manager • Handles Client Relations • Audits overall Call Center Total Quality

Educación

College

Miriam College, Philippines 1997 - 2001
(4 años)

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