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@Simomoukasse
Bandera de Morocco Marrakech, Morocco
Miembro desde el 29 de enero de 2018
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Simomoukasse

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Hi, welcome to my Freelancer profile , my name is Moukasse and I'm native Arabic speaker , I offer customer service in english and Arabic also, I studied english at the the American Language Center in Marrakech for five years, I have 3+ years experience in the call center industry working for some of the biggest companies like PBC , John Paul (see portfolio). The first job I worked as TeleSales agent , The experience that I had have allowed me to acquire multiple skills like : closing sales , doing Email Marketing , Lead generation , appointment setting , so pretty much everything related to convincing someone over the phone . The second job I worked as customer service representative for hotels booking site, I was responsible for handling calls and treating email complaints from clients who have booked on our site. .my ideal roll would be customer service representative . you can see a video of me introducing my Arabic classes here: [login to view URL]
$7 USD/hr
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Portafolio

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Experiencia

Customer service Representative / Accorhotels

Feb 2017 - Dec 2017 (10 months)

Customer Service technical-support, customer-service, customer-support my client wanted to get his customer care handled by an experienced customer service representative, I was responsible for areas like reservation issues , billing and I also do basic troubleshooting. Being a CSR II agent I have been up-skilled to handle complaints from customers who have been booking from one of our sites like ( [login to view URL])

Telemarketing agent / PBC UK Gas Boilers

Feb 2016 - Nov 2016 (9 months)

my client wanted an aggressive experienced Telemarketing agent who can close the deal for him by convincing people who live in the UK to replace their old boiler with a new one

Educación

Advanced professional english certificate

2012 - 2015 (3 years)

Certificaciones

  • Preferred Freelancer Program SLA
    92%
  • US English Level 1
    90%
  • UK English 1
    85%

Verificaciones

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