Servicenow training

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I am a ServiceNow ITSM, ITOM Implementation Consultant. Certified ServiceNow Admin and Certified Implementation Specialist-ITSM I have trained a number of people for ServiceNow certifications and for interview purposes. Key expertise in following- 1. Requirement gathering and Process understanding. 2. Development of ServiceNow ITSM modules- IM, CM, PM, KM, RM, Service Catalogs, 3. Event Management.- Integration of ServiceNow with 3rd Party tools. I can train you for ServiceNow capabilities.

With an experience of over 8+ years in ServiceNow, I am very well capable of giving you any insight on ServiceNow capabilities and functionalities as needed. I've closely worked as business analyst with various stakeholders in my organization. I can therefore help you from the BA point of view in understanding the stakeholder needs. I have worked for one of the major banking organization in North America. You can talk to me to know more about me and my knowledge in ServiceNow.

For the past 3 years I have worked as an IT consultant for Deloitte in Lisbon , Portugal. During that time I specialised on several ServiceNow modules, and delivered custom SN applications for the banking, insurance industries. Experience: •Main Roles: define business requirements with the client; architect solutions; develop and test applications; present and prepare demos for the client. Certifications: ServiceNow Certified System Administrator, ServiceNow Certified HR Implementation Specialist. •SN features: Business Rules, Script Includes, Client Scripts, UI Policies, AJAX calls, Glide Scripting, JavaScript, User Access Management (UAM), Scheduled jobs, Script Actions, Scripted REST APIs, Portal HTML/Angular configurations, Data Sources, Transform Maps, MID Server, Workflows, Reports & Visualisations, PDF generation, Knowledge Base, Email notifications, Email Scripts, Health Scan analysis, Debug analyses. • At my previous Company I have lead several ServiceNow Trainning Activities to new consultants. On those knowledge transfers I always try to teach my methodologies and experience of navigating and finding how servicenow modules work. The platform has many features and its important to have a high level view before starting development.

Years of experience in ServiceNow Implemention Project . • ITIL foundation certificate in IT Service Management. • Extensively worked on ITIL process and ITSM tool implementations. • Proficient in requirement study and business process analysis. • Experienced in incident/change/problem management/SLM/task management modules. • Good understanding of client and server side scripting (Business rules, Script includes, Scheduled jobs, Transform maps, UI Actions, UI policies, Client scripts, Catalog scripts, Scripted web services etc.) • Worked on various integrations of ServiceNow with tools like SAP Solman, Ipsoft etc using web services like REST and SOAP. • Understanding of service catalog, GRC and Service Portal.

Have worked upon several modules of servicenow i.e. incident management, service request management,problem management,knowledge management,problem management and change management.

I have rich working exp of 5+ years on Service-now along with this I am Certified Service-now System Administrator, Application Developer and Implementation Specialist on ITSM.