Hi there,
I'm a Multilingual French support with a high exposure in customer service. I'm well-versed in email, live chat and telephone support that allow me to interfacing with customers in French and English language to provide solutions. I'm attentive to details, eager to learn new processes very fast, hard-worker, well-disciplined, always deliver what i promised, team player and result-oriented worker.
I worked as a French Facebook moderator and entry data agent, and my tasks consisted of cleaning the posts by deleting negative comments from unhappy customers and also answering customers questions in real-time regarding the company's products.
As a customer support, i worked here on Upwork for some clients and my role was to manage the E-commerce website by providing answers to the questions of customers and sorting out their issues in real-time. I always worked with applications technologies such as Shopify, Zendesk, Intercom, dialing systems such as (Aircall, JustCall, Actimizer, Dialog.........).
I would like to join your project and adding value to your business' process by generating more outputs.
Kind regards,
Francis