Weblogic Administrator

Descripción de empleo<br /><br />- Act as the Single Point of Contact for Problem Management process;<br /><br /> <br /><br />- Liaise with the Business and IT stakeholders (both internal and external) during Problem Management Process;<br /><br /> <br /><br />- Actively participate in Change Advisory Board meetings and provide inputs for change impact analysis;<br /><br /> <br /><br />- Work closely (inputs for problem simulation) with the Change and Release Management teams during emergency fixes;<br /><br /> <br /><br />- Analyze the Known Error records (along with delivery teams) on a periodic basis to identify candidates for permanent fixes, candidates that can resolved at Level 1, and enable Self Service options;<br /><br /> <br /><br />- Provide inputs to SLA/OLA rebase line exercise (pertinent to Incident Management);<br /><br /> <br /><br />- Analyze metrics data to find service bottlenecks and provide inputs to the Service Improvement plan;<br /><br /> <br /><br />- Manage and mentor the Change Management / delivery team;<br /><br /> <br /><br />- Share best practices/assets with the Organization and leverage Organization process assets for the benefit of the account;<br /><br /> <br /><br />- Participate in Customer round table discussions/floor visits and share project experience;<br /><br /> <br /><br />- Collaborate with the Customer's Service Management team (if any) during Incident Management process definition and implementation;<br /><br /> <br /><br />- Review and audit the incident management process (efficiency/effectiveness) using Metrics and KPIs and make recommendations for improvement.<br /><br />Aptitudes y conocimientos deseados<br /><br />Familiar with log retrieve and review to find root cause in Weblogic 11g<br /><br /><br /> <br /><br />Experienced with Client/Server architectures<br /><br /><br /> <br /><br />Experience on Weblogic 11g technology, understand XA connection pool and Weblogic cluster environment.<br /><br />Excellent communication and writing skills<br /><br />Ability to find root cause for incident and problems and produce documentation to present to the vendor<br /><br />Ability to take ownership and drive requirement to completion<br /><br />Excellent problem solving skills<br /><br />Able to follow instruction to provide support in a team environment and create enhancement to reduce complexity.