CICS System Programmer

Descripción de empleo<br />Job Description<br />This role specializes in performing and enabling technical support of IBM software. Provides technical support assistance to clients using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Contributes to department attainment of organizational objectives and high client satisfaction. The employee focuses on individual/team objectives and development of professional effectiveness. Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.<br />Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required. Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve. Works on professional projects.<br />Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.<br />Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.<br /><br />Location: Martinez, Buenos Aires.