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Amazon and Ebay Senior Customer support

Hi there,

This is an ongoing monthly project requirement.

We looking for a very highly specialized and very highly skilled Customer support rep who specializes in supporting Amazon and Ebay customers. Who knows very well about Amazon and Ebay policies and who know very well how selling on ebay and Amazon works and who has got solid experience selling online in past and able to handle complex situations and cases and dispute and returns on Ebay/Amazon and be available to handle them on daily basis.

Please note, this is going to be an ongoing contract and I expect you to lead our CSR team and support them when they escalate any case/issue to you through our CRM system.

Following is what we expecting on daily basis from you.

1. Answer and resolve escalated support requests from your sub-ordinates on complex customer cases or situations where your sub-ordinates require your assistance in resolving them in an efficient and timely manner via phone, email and/or chat. Lead and guide your sub-ordinates on how to handle complex situations and mentor them constantly so they can work efficiently to ensure our Ebay and Amazon accounts stay top rated with the best customer support we provide to our customers.

2. Prioritize and manage internal and external requests and be able to delegate appropriate tasks to your team members and not only delegate the task but to lead them efficiently, follow up with them and ensure that the tasks are completed as per expectation.

3. Maintain an extremely high level of communication with clients on status updates, time to resolution and proposed solutions and this happens round the clock with no compromise.

4. Build up your knowledge on our products that we sell and be able to guide the team members about ins and outs of various products we sell and be able to explain our products in detail while asking appropriate questions and gathering information to determine the customer's needs.

5. Handle customer disputes, escalated cases to ebay, paypal or Amazon. Negative feedback removals. Returns and refunds etc.

In order to do this day to day job, we expect you have experience working in United States, United Kingdom or Canada in similar role of Ebay/Amazon ecommerce business before with fantastic English communication skills.

Thank you

Sunny

Habilidades: CRM, Servicios al cliente, Atención al cliente, eBay, Salesforce.com

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Información del empleador:
( 62 comentarios ) Kuala Lumpur, United States

ID de proyecto: #8217436

17 freelancers are bidding on average $1241 for this job

yathin

Hello Sunny, I am an expert in ebay & amazon store management (content management, uploading products, seo, customer services, inventory management, photoshop, graphic designing, template creation, etc) I list mo Más

$1431 USD en 20 días
(14 comentarios)
5.2
rudolph1988

Hello, My Name is Rudolph. I have a female that is an experienced Customer Service and Technical Support Agent on my team that worked for Asus, Amazon and Microsoft in a supervisory role providing E-mail and Live Chat Más

$777 USD en 20 días
(2 comentarios)
1.9
Webbleu

Greetings, We have gone through your requirement and would to take this opportunity to work on this project. Can you send a detailed requirement about your project. Please check few work done by us: Feel Más

$1184 USD en 20 días
(1 comentario)
0.8
Leon86x

I'm probably the most loyal customer to both Amazon & Ebay (US, UK, DE, BR). I understand what this job entails and the responsibilities I would carry as a Customer Support rep. If you guys have any questions, let's ta Más

$1250 USD en 20 días
(0 comentarios)
0.0
Rahulpandey2312

currently i work as a customer service in retail

$1388 USD en 1 día
(0 comentarios)
0.0
whitetechno

Hey Sunny, Sounds like most exciting opportunity i have come across on FL so far. I have a center with capacity of 25 available 24x7 and flexible hours. Do let me know if you are interested to work with us for your Más

$1250 USD en 20 días
(0 comentarios)
0.0
allen2000

I am a Chinese,being selling on ebay since 2006,and on amazon since 2008.I knew ebay and amazon policy very well. I can create products details page and know how to use third party listing tools like inkfrog for ebay.I Más

$1666 USD en 3 días
(0 comentarios)
0.0
aimeenadela725

Dear Client, Please consider me as a very interested vendor to fill in the seat/s for Customer Service. My name is Aimee Nadela, owner of a 300-seat call center and/or BPO company in the Philippines. We operate Más

$888 USD en 20 días
(0 comentarios)
0.0
raismasoodi

A proposal has not yet been provided

$1333 USD en 20 días
(0 comentarios)
0.0
bpo0995

A proposal has not yet been provided

$2222 USD en 20 días
(0 comentarios)
0.0
itechworkerzz

Alwin, Experienced Virtual Assistant here with beautiful English and dedication to work. I have considerable skills like creativity, organization of information and outstanding ability to do repetitive tasks competentl Más

$750 USD en 21 días
(0 comentarios)
0.0
gsaran01

I am a hardworking, ambitious and passionate candidate with extensive experience in Customer Service and Sales. I am excellent customer experience oriented which means that I go out of my way to ensure that I am well e Más

$1250 USD en 20 días
(0 comentarios)
0.0
sureshmatthew27

I hope my experiences in my current role and the role previous to it should explain why I feel I will be the right fit. Team Lead: Jan 2015 - Present Continuously evaluate the time of teams to ensure all time is va Más

$1055 USD en 20 días
(0 comentarios)
0.0
MImranjavid

Dear Hiring Manager, I am very interested in your posted d ojob involving these skills. I have very good experience in Email Respond handling, inquiry responding, customer services, customer support, customers probl Más

$833 USD en 30 días
(0 comentarios)
0.0
taekwondodom

Hello Sunny, I have been working with eBay US as a Live Chat Lead Process Trainer. I provide training to eBay Customer Support Reps on handling member's queries through Live Chat and Email. Even I handle escalated L Más

$833 USD en 22 días
(0 comentarios)
0.0
ginesaraya

Hi there I am an old seller on ebay. I have experience more than 7 years. My old accounts were dead with politics of ebay but have returned once and again. With of time, I have learned like work with ebay. I know tha Más

$1250 USD en 3 días
(0 comentarios)
0.0
coderidrider

A proposal has not yet been provided

$1159 USD en 20 días
(0 comentarios)
0.0
jagadeeshavula

A proposal has not yet been provided

$1250 USD en 20 días
(0 comentarios)
0.0
MarcosGallardo

I always will do my best to finish the the proyect that I accept to perform, so I will always take the extra mile to perform that.n I've worked for [url removed, login to view] as a QA supervisor. Hope to hear from you soon, sincerely y Más

$1333 USD en 20 días
(0 comentarios)
0.0