Hi,
I have undergone the posted project scope and would like to mention that we have in-house team of skilled and 8+ years experienced customer support professionals. All our professionals are highly skilled and have huge experience in providing presales and postsales customer support services to potential or existing customers/clients before, during and after a purchase of product and service with their relevant questions and suggesting information about other products and services as well. Apart this, all our professionals have great listening skills, fluent English and are well versed in documenting queries/suggestions and in resolving conflicts with customers.
In addition, the best practice we do is that I do log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. Later, we do request to the concerned person to make us available with answers of saved questions or allow us to provide logical reply to gain regular business and to satisfy customers and maintain company reputation.
To ensure, we are the right & best service provider, we are also ready to give you a trail run.
Any query, please message. we are always here and happy to assist you with any of your concern.
Thanks & Regards.