Hi!
I have two years experience of Technical support on all domains i.e, phone, chat and email. Along with that I have been involved constantly in testing of new releases by the company. I have worked on several 3rd party tools like Zendesk, Zopim, Agile, Intercom, Fonality, Confluence, Jira at both agent and admin level. In short, I would love to avail this opportunity to get it done for you efficiently and cost effectively.
Cheers!