Tender to bid for a contract in Non-Emergency Patient Transport
The NHS Clinical Commissioning Groups of Gloucestshire
Gloucestshire have requested provision of non emergency patient transport services to be delivered under terms of the NHS
Standard Contract and to agreed service levels.
Non-Emergency Patient Transport Services (NEPTS) comprises the movement of
eligible patients whose condition is not considered an 'emergency' between
patients' homes, hospitals, community setting or other NHS funded treatment
centres for people referred for consultations, treatments or procedures. This encompasses a wide range of vehicle types and levels of care consistent with the patients medical needs
The services sought include both the call handling and the patient transport elements and any solution proposed must be robust, accessible by a number of
systems and encompass service management requirements. For example, the online
and telephone booking systems must be capable of confirming a patients’ conformance with transport eligibility criteria in real time.
This contract requires a diverse fleet of vehicles resourced to accommodate patients
Single man patient transport vehicles
2 man crew patient transport vehicles
Wheelchair accessible vehicles
Bariatric and multi-people lift vehicles
Appropriate real time patient services booking and management systems.
The new service will simplify and improve the efficiency of Non Emergency Patient
Transport pathways and ensure equity of service provision in line with legislation
and Department of Health and NHS England regulations and guidance. The services
will be flexible, available on short notice and accessed through a Centralised
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