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Business Customer Service Representative at Akka

$8-15 USD / hour

Cerrado
Publicado hace más de 5 años

$8-15 USD / hour

What you’ll be doing... You’ll be combining your natural ability to solve issues with your desire to help our customers. As a member of our Business Operations team, you’ll be the expert providing post sale account support to our Wireless business sales customers. Your role will be critical in diagnosing and troubleshooting account issues while educating customers on our self-service tools and products. Whether it’s in person or over the phone, you’ll provide a first-class customer experience again and again. Creating account profiles and entering orders for new and existing customers. Processing Purchase Orders for government customers. Partnering with internal departments to ensure customer orders are processed accurately and timely. Researching and resolving customer billing inquiries and discrepancies and communicating results to our customers. Delivering training on self-service tools and products to customers. Performing account analysis and creating reports for customers on usage, pricing and competitive comparisons. Interacting with various stakeholders at different levels within the organization. This position is located at the Center of Excellence at 6400 Weston Pkwy, and will be performing virtual responsibilities. What we’re looking for... You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems through researching and diagnosing issues and leveraging resources in order to resolve customer accounts. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You’ll need to have: Bachelor’s degree or one or more years of work experience. Knowledge of Excel including pivot tables, basic formulas and charts. Technical sales support or customer service experience. Even better if you have: Demonstrated strong organizational, project management and reporting skills. Experience handling and prioritizing multiple projects A project management certification. Technical training experience When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
ID del proyecto: 18253151

Información sobre el proyecto

21 propuestas
Proyecto remoto
Activo hace 5 años

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21 freelancers están ofertando un promedio de $11 USD /hora por este trabajo
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Hi there, I am writing to apply for the position of a Virtual Assistant. I possess seven years of experience as a virtual assistant and enjoy the variety of work the job brings each day. As a freelance virtual assistant I currently provide a number of services for my clients including customer support, online research, document preparation, email management, file maintenance, and record keeping. My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail oriented and organized professional I take pride in completing assignments on time and with accuracy. I can type 100 words per minute and possess excellent communication skills both written and verbal. I would love the opportunity to transfer these skills to handle your task as your Virtual Assistant. I am a self-starter and have a complete in-home office set up. So I’m ready to begin work as your virtual assistant as soon as possible and welcome you to contact me to set up an interview at your earliest convenience. Thank you so much for your time and consideration. Sincerely, Ukeme.
$11 USD en 20 días
5,0 (45 comentarios)
6,0
6,0
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"Hi, I have just gone through your project description and reviewed everything. Yes, I’m able to work as per your instructions in your current project and able to provide accurate and quick service. You know! I’m efficient and experienced data entry worker. If you consider me for this job, I will try my level best to complete your project within our committed deadline. I look forward to hearing from you about the project. Regards"
$10 USD en 40 días
4,9 (20 comentarios)
4,8
4,8
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I am qualified as PGDM in Operations and BSc in Economics & Advanced two years diploma in computer. I have also worked with IT Company in technical support & sales. Throughout my career, I have been a self-starter and dedicated worker. I have demonstrated my ability to handle a variety of tasks effectively and deliver on deadlines. I am analytical, organized, motivated and detail oriented & can easily mould myself in challenging role related to my skills. I am a quick learner and highly adaptable to change, as well as able to interact effectively with others. My Professional skill set includes: Customer relationship management, Virtual assistant, CRM Systems, Campaign management, Web search, Sales & marketing, lead generation, business development, procurement, Complete vendor management(International & Local), Complete office administration & assistant to director, Report generation weekly or monthly, Travel management, Data Entry, MS-Office, Editing documents in PDF & Ms-word, Database management, Email handling, Scheduling meetings & taking appointments. Personal Skills: Problem Solving, Self- motivated, People management, Convincing, Multitasker & innovative, Analytical & creative, Administration, Resourceful, Investigation, Leadership skills, Well organized, Independent decision maker, Strong interpersonal, Team handling. I am actively searching for a home based full-time opportunity
$8 USD en 40 días
4,4 (1 comentario)
0,6
0,6
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I promise the work will be ready before time.
$12 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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Industry experience Experience in performing certain tasks or duties Technical skills Soft skills Key accomplishments Awards/accolades Education/training
$12 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I am a representative of a BPO company based here in the Philippines. We are currently looking for clients whom we can offer our services. Our main goal is to make our clients save money on manpower and resources. We have a pool of agents that are trained and experience in different verticals such as customer support, virtual assistant, email handling and administrative work. We are a company that believes in the importance of reputation, ours – by protecting and uplifting yours as we have a complete understanding of the demands and even the volatility of this global workplace. Our advantage: Experienced agents - our agents here have been in BPO industry for more than 2 years Fiber optic connection with 200 mbps upstream and downstream Back up power supply for a hassle free operation I am looking forward to hear from you.
$8 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hi there, I am Rathin Mandal. I am work in the project. Please give me your project.
$11 USD en 15 días
0,0 (0 comentarios)
0,0
0,0
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$11 USD en 1 día
0,0 (0 comentarios)
0,0
0,0
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Hi, As an accomplished professional with similar experience in maximizing customer satisfaction through customer service initiatives and dynamic team leadership, I possess a breadth of knowledge, skills and talents. Communication is my passion! My expertise lies in successfully maintaining superior customer relationships and providing outstanding service/support. Throughout the years of my experience I have managed to develop & sharpen skills such as; - Attentiveness, - Complaint handling & resolution, - Multitasking, - Time management, - Calmness, and persuasiveness, which are essential to quality customer care and this project as well (for Verizon). Additionally, my established success in effectively interacting with and leading the teams; positions me to make a significant contribution to your team. Looking forward to hear from you. Regards, Fahad
$15 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Dear Sir, I am expert in MS office and data entry work having good knowledge of Communication and Admin worked which includes Customer Service for 7 years.
$11 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I have good background in sales, operation and customer support. I have provided email, voice and supervision services for various companies in the last 8 years. I have been promoted to Supervisor and Quotation Manager Positions due to the sincerity and quality of my work. I have also provided my services as Virtual Assistant/Sales team. I want to be your virtual assistant whom you can trust and feel confident as if I am in your team. I understand the whole office procedures from generation of RFQ, Quotation, Sales Order, Purchase Order, Logistics, Stock, Invoice and Delivery, Customer Care after Sales. You can assign any part of these works from simple work like typing to drafting any official letter or preparing quotation, purchase order, invoice, delivery note etc. I work in a company which is sole agent of US & European manufacturers of Instrument & Electrical, Mechanical, Life Safety, Chemical Coating items. Our company trades in these items: - Gas detectors, pressure switch, burners, rupture discs, pumps etc. To accomplish these works I am using Word, Excel, Access, PowerPoint and customized software “Sales Order Management System”. I am proud of my skill and work ethic and have developed verbal and written communication skills for English, Hindi and Nepali. I have been doing these works since company does not have any customized software and had to do all these works manually. My strength is to learn fast and is committed to work.
$12 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I can complete this work in 4-6 days with good quality. Relevant Skills and Experience I have computer knowledge,social media affiliate marketing etc.
$11 USD en 5 días
0,0 (0 comentarios)
0,0
0,0
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I am a very articulate person. Lively, friendly and respectful. Impeccable character when it comes to dealing with customers.
$12 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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******
$12 USD en 2 días
0,0 (0 comentarios)
0,0
0,0
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I have More than 3 years of customer service online assistance via phone ,mail and chat with and airline and a call center field
$13 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I have a 7 year customer service/tech support experience. I have worked with at&t uverse as a tier 1 & tier 2 Tech support. Looking forward to working with you.
$8 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I'm very passionate and result oriented person with 8+ years of experience in customer service. I've worked with almost each verticals of customer support e.g inbound, outbound calls, webchat, backend etc. I've worked with Ebay UK, Vodafone UK and with US customers for 4 years. I'm also efficient in data entry, excel. I can be an assest for you, will give best customer service with utmost satisfaction. I'm seeking your response for initial conversation, I can even get this set up for you on multiple systems. Lets proceed.
$11 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hi, I am Manmeet Singh, i've 6 years of experience in customer service in education and telecommunication industry. I meet 90 %of customer satisfaction, i completed 99 % job in deadline. I can handle work of 3 people at one time, my accuracy will help you to meet your achievement. If you will give me chance to showing my ability, i will give you 100 % of customer satisfaction and i will provide proper detail of customer in a easy & simple way. Waiting your valuable response !!
$8 USD en 50 días
0,0 (0 comentarios)
0,0
0,0
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we are CityMitra India Pvt Ltd, a Indian Organization. we are currently working for many good organizations and having great team, which are specialist in article writing, content writing and blog writing. we are best option for this job.
$15 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Dear Sir, I am really very interested in this Business Customer Service Representative position.I have been working as a Customer Support and Sales Representative for more than 4 years in a Canada based ISP company. I help customers over phone, email and live chat to solve their internet, home phone,IPTV and billing issues. So I have much experience in customer support. I am very excellent in communication with fluency in spoken and written English.I have proficient computer skills.I am always very dedicated to my work. I have the following working experiences: Solving customer's issues over phone, email and live chat. Opening trouble ticket to solve customer's issue in internal ticketing system. Entering new customer's information into system software. Monitoring support agents to make sure customer's satisfaction. Offering services to potential customers. Generating customer's monthly invoices. Sending invoices to customers. Charging customer's monthly bill using their credit card. Other related tasks. So I hope you will consider me for this position reviewing my experiences and skills stated above.I am waiting eagerly to hear from you. Regards Md Sumon Hossen Dhaka,Bangladesh
$8 USD en 40 días
0,0 (0 comentarios)
0,0
0,0

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Bandera de UNITED STATES
Clifton, United States
0,0
0
Miembro desde nov 28, 2018

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