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CISCO UCC SKILLS

₹100-400 INR / hour

Cerrado
Publicado hace casi 10 años

₹100-400 INR / hour

Need a resource to work on a project for a period of 4-6 months at our client site at pune, India. The following skills,experience and expertise need to be there : • 4-8 years of experience in Enterprise telecom / contact center technology with minimum of 2-3 years’ experience in testing environment • Should have very good understanding on IPT, IPCC and Contact Center Technology primarily Cisco UCC/ UCCE/ UCCX/ Unity/ PG / Call manager/ Voice Gateway s / ICM/ CVP/ CAD etc.. • Should have good Voice Telecom experience , VoIP technology, which include SIP & H.323 protocols, data switching products (L2 , L3 switches & routers), QoS for voice will be an added advantage. • Sound understanding of test setup and environment is a must • Exposure to Loggers and Dialers such as Verint / NICE/ ASPECT / Rostrvm Dialers will be an added advantage • Sound understanding of TELECOM, switching Technologies • Exposure to International client facing functions • Good verbal /written Skills • Strong technical understanding of CISCO ICM / CVP/ Unity / CCM/ • Sound knowledge on contact center call flow which include ICM scripting and IVR • Should have sound technical debugging skills. • Must have worked in Testing Tools such as HP Quality Center • Ability to translate technical documents in to customer facing test cases with the expected results • Ability to determine test conditions and scripts from Business Requirement document with a good understating of risk based testing methodology • Proficiency in performing Functional Test and Test Preparatory work • Should be capable of delivering good Customer experience /satisfaction. • Strong English proficiency (written and verbal), with highest level of Accent Neutralization. • Awareness of SDLC (Software Life Cycle ) process with ISTQB certification will be an added advantage • Determine the positive and negative functional and non-functional test condition that are applicable to the specific solution / project from various technical documents such as HLD / LLD /BRD etc. and upload the same in Quality Centre for testing • Perform test from the determined functional / non-functional test conditions such as check the call flow / input incorrect details and make sure the relevant error message is generated • Should keep track of lessons learnt on other projects to ensure that any key lessons are applied to the test cases / conditions for the project. • Determine re-usability of test scripts in Quality Centre by reviewing similar earlier projects • Produce the test script including all steps required to complete a particular test condition, by using the Low Level Design to determine the steps and the expected results for each test step. Once test script may satisfy multiple test conditions. • Create a directory structure on QC, which is defines the relevant project, e.g. split into Phases or deliveries. and import all requirements in to QC • Load all Test scripts into QC and link them to test lab / schedule and requirements traceability. • Perform peer / SME review to take feedback with sufficient detail and incorporate the same • Co-ordinate with customer to review / validate the test scripts and handover to Onshore Test Specialist for execution
ID del proyecto: 5763319

Información sobre el proyecto

3 propuestas
Proyecto remoto
Activo hace 10 años

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3 freelancers están ofertando un promedio de ₹296 INR /hora por este trabajo
Avatar del usuario
Hi, I have 11 yrs of experience on Cisco Platform out of which 9 years on Cisco IP Telephony. I have worked on Cisco Contact Center product like UCCE, UCCX in past companies and can work on your requirement. I am based in Pune and I can come for personal interview. Please let me know if you need more information. Regards Avinash
₹333 INR en 50 días
4,9 (2 comentarios)
2,1
2,1
Avatar del usuario
Hi Many thanks for the opportunity provided to bid for the project. I happen to be a CCIE voice engineer and have experience configuring the setup for Cisco Voice infrastructure for above 2500 users. Infrastructure included the Cisco Call Manager, Unity , voice gateways , QOS local transcoders, switching. Further happen to have experience with Voice loggers like Verint. Please contact me to proceed further. Regards Prem J Das
₹277 INR en 50 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de INDIA
chennai, India
2,6
1
Miembro desde abr 15, 2013

Verificación del cliente

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