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Automatically fetch Shipstation data from customers on Zendesk

REQUEST FOR PROPOSAL

Project Intent

The purpose of the project is to build an application that will automatically respond to customer inquiries depending on the status of their shipment. We wish to configure as much as possible through the Zendesk platform to minimize complexity.

Description of current architecture

We currently use Zendesk for customer service. We use Shipstation for fulfillment. We use Aftership for detailed post-shipment information.

Theory of operation

1. When a customer sends a request, we will use Zendesk’s native tools (triggers and automations) to analyze whether it a query for which we need to retrieve shipping information.

2. If we determine that the request profile warrants a shipping inquiry, it will trigger a POST request to a URL or HTTP target monitored by the custom software.

3. When our software receives the request, it will query Shipstation and Aftership for shipment information.

4. The software will then lookup selected metrics against our configuration settings. This will enable it to lookup the appropriate tags for the request.

5. The software will then make a POST request to Zendesk to add the appropriate tags as determined in step 4.

6. When the ticket is updated with the appropriate tags, Zendesk will then fire the appropriate triggers which will send the correct response to the customer.

Requirements

1. The application should be easily configured through an interface.

2. The rules setup must support Boolean logic and be easily configured, modified, or deleted from the engine.

3. Metrics should be configurable from any API field

4. The application must be able to support multiple Zendesk and Shipstation accounts, with an easy mapping configuration.

5. The application must incorporate an error reporting tool.

To be considered, in the first line of your proposal you must specifically link or reference a prior project that you consider similar.

Habilidades: JSON, Arquitectura de software, Zendesk

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Información del empleador:
( 18 comentarios ) pasadena, United States

ID de proyecto: #12780017

9 los freelancers están ofertando un promedio de $1488 para este trabajo.

meet2amitvw

Let's discuss more about project to finalize the proper scope with estimated cost and time so ping me over the freelancer chat.....I will share some demo as well for recent works if you want to check. You can also c Más

$1469 USD en 20 días
(58 comentarios)
7.8
esalem

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$2657 USD en 35 días
(10 comentarios)
6.7
TenStar718

How are you. I have worked on similar projects to what you are looking for, and I am confident I can exceed your expectations. I can complete your project on time and within your budget. i have build Bank Management Más

$1184 USD en 20 días
(30 comentarios)
6.4
A2Design

Hi, Nice project you have there, let us help you with it! Our team is Russian-Canadian. We code in PHP. Check our recent projects here http://www.a2design.biz/portfolio_ Here’s a little video about our team too! ht Más

$1500 USD en 15 días
(12 comentarios)
6.2
ITbeckham7

Hi,Sir! Please see my portfolio. In my opinion "Quality is never an accident.". My first aim to provide u quality and professional task. It will really be a great opportunity for us in working with you on this proj Más

$1250 USD en 20 días
(21 comentarios)
5.3
bondwp322

Hi, Dear Employer! How are you? I read your description carefully and understand your requirements fully. I am really interested in your project. I am 100% sure i can do this. Sure, I will support free bug fixin Más

$1250 USD en 20 días
(5 comentarios)
4.9
$1250 USD en 20 días
(4 comentarios)
4.9
expertdevteam

Hello Sir, We are an Indian development company here. we have checked your posted details here and want more clarification in it, so message us to discuss on it more then we will able to move on it. Thanks....

$752 USD en 12 días
(8 comentarios)
4.6
RubyOnRail

Hello, Its a pleasure to let you know that I've Completed and Delivered similar project before. All I need to work upon customization part, if we can proceed towards more discussion. I have gone through your project Más

$1666 USD en 21 días
(2 comentarios)
3.8
shubhamvajpayee

Hello, We have not done the similar project but I am quite familiar with the ShipStation and Zendesk API. We can do it. We have gone through your requirements and can definitely develop an Interface through which yo Más

$1166 USD en 30 días
(1 comentario)
2.8
tracygearth

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$1250 USD en 20 días
(2 comentarios)
0.0
AmazonMWSAPI

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$1388 USD en 25 días
(0 comentarios)
0.0
$1250 USD en 20 días
(0 comentarios)
0.0